Storage Units in New Tampa, FL

Extremely dishonest, lying cheats. I called them to enquire about their services in July. The lady (who the Manager claims is from a Call center) answered and a... Read More

Extremely dishonest, lying cheats. I called them to enquire about their services in July. The lady (who the Manager claims is from a Call center) answered and after some chat, took my card details. After, when she told me the details of the price, dates and location, I told her that I don't want to rent with them and that I would get back after looking at other options. And I called that same afternoon and told them I don't want them. I left to travel outside the US after that, and only now after coming back I find that they have charged me, and also put me on AutoPay! When I told the Manager that I never signed any lease, I was told they go just by the phone conversation!!! I talked to the General Manager twice today and asked him to email me an official response and gave my email - NO RESPONSE, after waiting the whole day and being assured that he would CC me on his "report" to his "higher-ups". DO NOT TRUST THIS BUSINESS!

Terence is amazing. He helped me out a lot while I was there trying to rent a truck to move my family into our new home. I definitely recommend going to him for... Read More

Terence is amazing. He helped me out a lot while I was there trying to rent a truck to move my family into our new home. I definitely recommend going to him for any help you would need !! Hopefully I won’t need a moving truck again but if I do, he’s the guy I’m going to !!

With all this moving, getting storage was the easiest thing so far. Terrence was friendly, patient and informative. I’m happy to be renting from them again. I... Read More

With all this moving, getting storage was the easiest thing so far. Terrence was friendly, patient and informative. I’m happy to be renting from them again. I highly recommend Compass Self Storage.

Terence was a wonderful help in ensuring I have a safe rental moving truck! He answered all of my questions throughly and had a very great personality. I would ... Read More

Terence was a wonderful help in ensuring I have a safe rental moving truck! He answered all of my questions throughly and had a very great personality. I would recommend this business to anyone around!

First time using Penske to help make my move from Tampa to Orlando. Terrence made the move especially easy and care free! I was running late and he assured me i... Read More

First time using Penske to help make my move from Tampa to Orlando. Terrence made the move especially easy and care free! I was running late and he assured me it was no problem at all. And was very friendly to me and my family. Will be returning!

The place is very clean and secure, and staff is always helpful. However, corporate has made the pricing model extremely complicated and difficult. They change ... Read More

The place is very clean and secure, and staff is always helpful. However, corporate has made the pricing model extremely complicated and difficult. They change the prices on the daily despite being veteran customers. They like to take advantage of people. Wouldn't recommend and we'll be looking for a new storage facility.

Terence B was amazing! He had such a busy day before I arrived, however was a great help and he took me to see my storage unit before I made my final decision. ... Read More

Terence B was amazing! He had such a busy day before I arrived, however was a great help and he took me to see my storage unit before I made my final decision. I went with a much bigger size but I feel that you pay for what you get! Having my personal items in a safe place and that is properly ventilated gives me a peace of mind.

Terence was the man! He helped me save over $300 when Penske changed the size of truck on me. He is a good professional guy that cares about his job and his cus... Read More

Terence was the man! He helped me save over $300 when Penske changed the size of truck on me. He is a good professional guy that cares about his job and his customers.

Terrence was awesome! Came in and completed my transaction quickly. The facility is always very nice and clean. Thank you for making this simple

John Paul and Terrance both assisted me with my rental/truck process with amazing customer service. They were both informative and very helpful. I will definite... Read More

John Paul and Terrance both assisted me with my rental/truck process with amazing customer service. They were both informative and very helpful. I will definitely use this location in the future and I would recommend as well.

When I call to make payment are ask a question I talked to Terrence and he is so nice and courteous and helpful every single time so you got a great one right t... Read More

When I call to make payment are ask a question I talked to Terrence and he is so nice and courteous and helpful every single time so you got a great one right there.Terence on Bruce B down it’s like 140th or something, Tampa Florida he is excellent so I just wanted to let you guys know I told him I would write a review And I haven’t and you guys popped up right on time so thank you so much and keep him because he’s a great guy!????

Terrance and JP were so helpful with our truck rental. Process was quick and easy. They answered all our questions about the rentals. Great customer service!

The manager and Terrence is very helpful. They give you all of the information and are understanding of current customers that have arising issues. I would defi... Read More

The manager and Terrence is very helpful. They give you all of the information and are understanding of current customers that have arising issues. I would definitely recommend this storage building.

Very courteous. Got the truck I needed with ease. Very knowledgeable about the trucks and service. Made my life just a little easier. Definitely recommending to... Read More

Very courteous. Got the truck I needed with ease. Very knowledgeable about the trucks and service. Made my life just a little easier. Definitely recommending to friends and family.

Very nice and friendly. Reasonably price. Great location for USF students. JP helped us out and was extremely helpful.

JP was super helpful in getting me set up with my first storage unit. He took me on a tour, showed me different unit sizes and helped me get everything set up I... Read More

JP was super helpful in getting me set up with my first storage unit. He took me on a tour, showed me different unit sizes and helped me get everything set up I was in and out in 20 minutes. Facility has elevators, trolleys to use and is air conditioned. I highly recommend checking them out!

I come here for Terrance, most helpful manager of anywhere I’ve worked with. Very grateful for him, the pricing, and the fact this place uses Penske trucks.

The best Employees here and JP mad Terence. They were very helpful and very quick with the process Zero issues. HIGLY RECOMMEND

Friendly staff, answered all my questions and walked me through my online registration for my unit. Only thing I would change from the online registration is sp... Read More

Friendly staff, answered all my questions and walked me through my online registration for my unit. Only thing I would change from the online registration is specification on the name for unit rental, they require government name from your drivers license which took a few extra minutes during my in person set up but other than that I am recommending this storage facility to family and friends.

Terence was a great help assisting me and my daughter with a moving truck. He made sure to do a walk around inspection of the truck and answer any questions we ... Read More

Terence was a great help assisting me and my daughter with a moving truck. He made sure to do a walk around inspection of the truck and answer any questions we had. I would definitely recommend the Compass storage on Bruce B Downs.

Terence was a great help at the Bruce B Downs location! He was very thorough and went over everything I needed to know about the location and my storage space. ... Read More

Terence was a great help at the Bruce B Downs location! He was very thorough and went over everything I needed to know about the location and my storage space. The unit itself was really clean and air conditioned. They have L carts to make the transition from the moving vehicle to the storage unit easier since there's multiple levels. The location also offers Penske vehicles to assist with the move as well. Overall, I'm really happy with my experience!

Great service!!!! & Mr Joh- Paul was amazing helping me move with what seemed so difficult..I will definitely refer family & friends. This is a great business ... Read More

Great service!!!! & Mr Joh- Paul was amazing helping me move with what seemed so difficult..I will definitely refer family & friends. This is a great business for storage & U-Haul

Terrance was a pleasure to work with. This location clean and well organized. My truck was parked out front ready to go when I arrived. I will definitely give ... Read More

Terrance was a pleasure to work with. This location clean and well organized. My truck was parked out front ready to go when I arrived. I will definitely give them my business in the future.

My mother and I came in last Wednesday to get a storage locker. We were helped by a very nice gentleman. He explained everything thoroughly and also assisted us... Read More

My mother and I came in last Wednesday to get a storage locker. We were helped by a very nice gentleman. He explained everything thoroughly and also assisted us with renting a truck.

Very professional, helpful kind customer service. I received great deal on a Penske rental. Terence Bergagard. Jog-Paul Allen. So professional n their cordialit... Read More

Very professional, helpful kind customer service. I received great deal on a Penske rental. Terence Bergagard. Jog-Paul Allen. So professional n their cordiality are the best

JP did a great job with making the renting process as quick and easy as possible. He showed me two different options of units that were around the size and pric... Read More

JP did a great job with making the renting process as quick and easy as possible. He showed me two different options of units that were around the size and price I was wanting. The facility is very clean and I love that there are moving carts, bathrooms and especially elevators to help make moving your items a breeze. I also felt safe leaving my items at this facility knowing you need a code to get into the building and elevator and that there are cameras everywhere monitoring the building.

Terence Bergagard was super helpful and quick. Got out truck and had all the features explained and out the door to load up in as short a time as possible. Than... Read More

Terence Bergagard was super helpful and quick. Got out truck and had all the features explained and out the door to load up in as short a time as possible. Thank you!

compass storage location services are great I go there to rent a truck a lot of times and I have five rental units Their services are absolutely great. The staf... Read More

compass storage location services are great I go there to rent a truck a lot of times and I have five rental units Their services are absolutely great. The staff and management are very friendly I recommend everyone to go there and let them serve you as you

Had my things stored with them for almost a year and never had an issue. Storage is super clean and you have access 24/7!! Terrance was super helpful as well wh... Read More

Had my things stored with them for almost a year and never had an issue. Storage is super clean and you have access 24/7!! Terrance was super helpful as well when it was sadly time to move my things! Would definitely go to them if you need somewhere to keep your things safe and that works with you no matter the situation ??

Me and my wife's first time renting a unit last minute, and JP was more than happy to help us! The facility looks very clean, and we were able to start moving o... Read More

Me and my wife's first time renting a unit last minute, and JP was more than happy to help us! The facility looks very clean, and we were able to start moving our things in as soon as we cashed out which we are SO thankful for.

Amazing service. I called last minutes because I was moving and I was using another company trucks. They have me a hard time and I honestly did not know penke r... Read More

Amazing service. I called last minutes because I was moving and I was using another company trucks. They have me a hard time and I honestly did not know penke rent trucks. I am si happy I found this because as soon as I call they were so profesional and nice. Their service it is amazing and very aforarles prices. JP awsome guy. This company have gotten a new loyal costumer.

The person up front was very helpful and informative. I also got a deal on the unit I got! I would recommend this place to anyone looking for storage!

Been here twice and both times found an easy discount on the website for the storage unit I needed. Hassle free registration at the desk and was not hard to can... Read More

Been here twice and both times found an easy discount on the website for the storage unit I needed. Hassle free registration at the desk and was not hard to cancel the subscription so you don’t have to worry about being trapped like in typical month to month payments.

The only reason I rated 4 is because took an advertising for moving service and at the end they didn’t help me, they told me no one was available and so why t... Read More

The only reason I rated 4 is because took an advertising for moving service and at the end they didn’t help me, they told me no one was available and so why they advertised companies with no employees?? Anyway the place is clean, safe to go at night with big elevators, double security doors, bathroom available, moving strollers.

This is by far the best storage I've used. Staff is super helpful and polite. Definitely recommend this storage if needed.

Terrance was great. He gave me a good truck, he walked me through the process with a thorough explanation. I would definitely recommend your service to my frien... Read More

Terrance was great. He gave me a good truck, he walked me through the process with a thorough explanation. I would definitely recommend your service to my friends.

Both managers are attentive. They assist me with my storage needs. Very patient with me and kind. I been a happy customer now for 11 months.

This Penske location is AMAZING!!! Fair prices, easy in and out. Fantastically helpful and friendly staff. 10/10 will rent here again!!!! Thank you Terence!!! Y... Read More

This Penske location is AMAZING!!! Fair prices, easy in and out. Fantastically helpful and friendly staff. 10/10 will rent here again!!!! Thank you Terence!!! You made our day. We will be back!!!

Mr, Terrance is the best! Beyond amazing! He was very welcoming and open about the entire process. As someone who had never rented a storage unit this was by fa... Read More

Mr, Terrance is the best! Beyond amazing! He was very welcoming and open about the entire process. As someone who had never rented a storage unit this was by far the best! The unit was clean and the building was always secured. With a great building and phenomenal customer service this is the reason I decided to go with this company! Highly recommend!

Terrance and JP were awesome and super friendly I rented a truck as well as a unit from this place no problem very easy. Only negative I would say is one of the... Read More

Terrance and JP were awesome and super friendly I rented a truck as well as a unit from this place no problem very easy. Only negative I would say is one of the keypads for entry has sticky keys and gets annoying but other than that I would rent again!

My Wife and I wanted to share our experience with Compass Self Storage representative “ Michelle F. “ today. We schedule an appointment to come see a unit. ... Read More

My Wife and I wanted to share our experience with Compass Self Storage representative “ Michelle F. “ today. We schedule an appointment to come see a unit. She was very knowledgeable, polite, professional, & help us with a unit and truck. She deserve a raise - customer service was a 10/10. Very nice unit space and clean. She help us easily make a decision to go with Compass Self Storage. Saved us a lot of stress and anxiety since we are on a sensitive time frame. Thank you so much Michelle from my wife and I.

My Wife and I wanted to share our experience with Compass Self Storage representative “ Michelle F. “ today. We schedule an appointment to come see a unit. ... Read More

My Wife and I wanted to share our experience with Compass Self Storage representative “ Michelle F. “ today. We schedule an appointment to come see a unit. She was very knowledgeable, polite, professional, & help us with a unit and truck. She deserve a raise - customer service was a 10/10. Very nice unit space and clean. She help us easily make a decision to go with Compass Self Storage. Saved us a lot of stress and anxiety since we are on a sensitive time frame. Thank you so much Michelle from my wife and I.

Very good service. Front office was very polite and helpful. The manager I think his name was Terry was and his other associate made my rental as smooth as poss... Read More

Very good service. Front office was very polite and helpful. The manager I think his name was Terry was and his other associate made my rental as smooth as possible thank you

I really have to say that I've had a great experience with this company. I have rented from U-Haul on a few occasions and the customer service has always been a... Read More

I really have to say that I've had a great experience with this company. I have rented from U-Haul on a few occasions and the customer service has always been awful. I have been treated disrespectfully for no reason whatsoever. I had a great experience a Compass Self Storage while renting a Penske truck. The customer service was on point and the service was professional and fast. No complaints. Will return again!

I have gone to Compass self storage twice now, for both their storage and truck rental services. Each time I have been met by Terrance, JP, and other friendly s... Read More

I have gone to Compass self storage twice now, for both their storage and truck rental services. Each time I have been met by Terrance, JP, and other friendly staff. Great services, prices, and people. Big thanks to the team at Compass.

The inside of the storage facility is very clean and tidy. There are a few carts available if you do not have your own. Overall the experience was pleasant and ... Read More

The inside of the storage facility is very clean and tidy. There are a few carts available if you do not have your own. Overall the experience was pleasant and you can even buy a lock there if you do not have your own.

So super duper friendly! Would call and let me know the availability status of the unit I wanted before I arrived. All the staff members I talked to were so hel... Read More

So super duper friendly! Would call and let me know the availability status of the unit I wanted before I arrived. All the staff members I talked to were so helpful and had a great attitude! Would recommend to anyone looking to buy a unit or truck rental.

I rented a truck from this facility it was the best truck rental experience I've ever had. Customer service was great the truck was very clean it ran like new, ... Read More

I rented a truck from this facility it was the best truck rental experience I've ever had. Customer service was great the truck was very clean it ran like new, very easy to rent a truck or storage unit from compass storage on Bruce B Downs.

I had a storage unit with them for over a year never had any issues. Never seen any homeless ppl living there, so it was safe to go to my unit at any time. They... Read More

I had a storage unit with them for over a year never had any issues. Never seen any homeless ppl living there, so it was safe to go to my unit at any time. They keep the facility and units clean and have great customer service.

They mispelled my name a couple times (it was over the phone and everyone messes up my name) but they always did their best to offer me help or deals for the in... Read More

They mispelled my name a couple times (it was over the phone and everyone messes up my name) but they always did their best to offer me help or deals for the inconvenience. Everyone I spoke to was really nice. It’s a good location for me too and the price isn’t bad at all. Their 5x5s go quick so make sure you call ahead by at least a month and make sure you reserve it on the phone for easiest renting.

My experience was great! Terrance at the front desk is very pleasant, productive and makes the moving process easier!I also love that the storage units are air ... Read More

My experience was great! Terrance at the front desk is very pleasant, productive and makes the moving process easier!I also love that the storage units are air conditioned!

Very helpful manager who was able to answer questions about space needs and get us the unit we needed quickly. Great service.

This is my second time moving and I can always rely on Terence to provide an amzing moving experience. He makes sure the truck is ready and will explain how-to'... Read More

This is my second time moving and I can always rely on Terence to provide an amzing moving experience. He makes sure the truck is ready and will explain how-to's in detail. Good shop and good staff!

Terence and JP were exceptional. Provided quick, thorough service in a professional and friendly manner. Prices are more than reasonable and facility is clean.

Great experience. Terence was very helpful and made this an easy process. Highly recommend. Will be using for future moving.

Customer services was amazing and a breeze, thank you Tereance!! They are super easy to work with and very flexible! Access hours at 6am to 11pm which helps imm... Read More

Customer services was amazing and a breeze, thank you Tereance!! They are super easy to work with and very flexible! Access hours at 6am to 11pm which helps immensely with our weird work hours. We not only used their storage services but their moving truck services and it's was a breeze to say the least!

All the guys were super nice and helpful! I will never regret that I rented my truck from here! I had to rent the Penske truck twice because I have to many thin... Read More

All the guys were super nice and helpful! I will never regret that I rented my truck from here! I had to rent the Penske truck twice because I have to many things to move and both times were amazing 100 percent recommended ?

Terence is the BEST! Super helpful and informative! I came in thinking I had an issue that might not be fixable and he quickly reassured me that we could get it... Read More

Terence is the BEST! Super helpful and informative! I came in thinking I had an issue that might not be fixable and he quickly reassured me that we could get it done and in the best timing ever. Thanks again! (:

This place is awesome. It's clean, they have all the tools you need to get you move in your storage with a breeze, its code secure which you know your personal ... Read More

This place is awesome. It's clean, they have all the tools you need to get you move in your storage with a breeze, its code secure which you know your personal belongings are safe, and Terence and Joh-paul are perfessional at best. Any questions you need answer they got you cover. Oh the price is right too. So come on over you will be happy you did.

It was very good prompt and excellent service from the management team. E.g. one time i didn't lock my unit but it looked locked, I received a call telling me t... Read More

It was very good prompt and excellent service from the management team. E.g. one time i didn't lock my unit but it looked locked, I received a call telling me the lock was on there but not locked. So I came back and locked it. Good service and good guy.

Terence was ABSOLUTELY amazing! He was so welcoming and professional! He ensured that my storage leasing experience was more than exceptional! I will recommend ... Read More

Terence was ABSOLUTELY amazing! He was so welcoming and professional! He ensured that my storage leasing experience was more than exceptional! I will recommend to anybody needing a storage with great prices and even better service! Terence is a complete asset to this company and they are TRULY blessed to have such a Gem! Thank you again !

This was our first time here. Terrence was terrific. There was a laby before us who had some issue, and Terrence was extremely polite, patient, professional and... Read More

This was our first time here. Terrence was terrific. There was a laby before us who had some issue, and Terrence was extremely polite, patient, professional and helpful. He also was very nice and helpful with us. We would definitely refer other people to this storage facility. The facility is clean and safe.

Terrace gave 200% of his effort, showed us available options with prices. Offering different payments method and most importantly a clean building with no smell... Read More

Terrace gave 200% of his effort, showed us available options with prices. Offering different payments method and most importantly a clean building with no smells. I'm glad we have a decent storage with great customer service and security.

Top notch service, extremely clean units, customer service is amazing. Terence the manager is awesome!!! Very professional! Highly recommend this company over e... Read More

Top notch service, extremely clean units, customer service is amazing. Terence the manager is awesome!!! Very professional! Highly recommend this company over every storage place I’ve ever used!!!

Terrence was the best. Definitely recommend Compass storage unit for your storing needs. I needed a last minute unit and didn’t know anything about sizes and ... Read More

Terrence was the best. Definitely recommend Compass storage unit for your storing needs. I needed a last minute unit and didn’t know anything about sizes and Terrence took his time showed me unit sizes and gave advice on what fits my needs best. Best experience ever.

Terence was great! He helped us through the entire process and made us feel at ease. He went above and beyond explaining and showing us multiple units to make s... Read More

Terence was great! He helped us through the entire process and made us feel at ease. He went above and beyond explaining and showing us multiple units to make sure it fit our needs. We know we chose the right place to store our items.

Easiest experience ever , so welcoming costumer service experience was amazing. Super affordable and clean and efficient. Prices were great and so close to my h... Read More

Easiest experience ever , so welcoming costumer service experience was amazing. Super affordable and clean and efficient. Prices were great and so close to my home. Will definitely recommend out of all of tampa for prices . Loved half of first month

Michelle was amazing and offered us awesome service. She was very helpful and answered any questions we had! Her super funny personality was a plus!

Terrance is awesome to work with! We have used this location twice and both times, he was present and happy to help. Quick and efficient service. Repeat custome... Read More

Terrance is awesome to work with! We have used this location twice and both times, he was present and happy to help. Quick and efficient service. Repeat customer and would come back again ??