Self Storage in Madison Heights, MI

Donnell was a pleasure to deal with. He was very patient and extremely helpful. The facility was very clean and easy to access when needed. Thanks again!!

Donnell knows his job very well. I made contact with him twice, over the phone and in person, and both times he was very thorough. I would hope that someone of... Read More

Donnell knows his job very well. I made contact with him twice, over the phone and in person, and both times he was very thorough. I would hope that someone of his caliber would elevated by the organization with a bigger position if he wants to go that way and share his knowledge or more money because it's evident he's good at what he does. He's a well oiled machine and it allows the customer to feel well informed and secure about using Compass.

We’ve been customers of this business for greater than 3 years. Donnell signed us up for our first stop unit years ago and we’ve seen him whenever we are th... Read More

We’ve been customers of this business for greater than 3 years. Donnell signed us up for our first stop unit years ago and we’ve seen him whenever we are there. He signed us up for our downsized unit today and the process was as quick and easy as it was years ago. Donnell is very professional, pleasant to deal with, knowledgeable, efficient and accurate in all aspects of the business. He’s one of the main reasons we stick with this business after shopping around.

Danielle was phenomenal. I found a unit online that I was interested in, came into the location to inspect the unit, and Danielle walked me over and got me all ... Read More

Danielle was phenomenal. I found a unit online that I was interested in, came into the location to inspect the unit, and Danielle walked me over and got me all set up with everything I needed. Very professional service. Everything was explained perfectly and the sign up process was very simple and quick. I will definitely be recommending this location to people I know when they need storage.

Great Facility- The Bldg is clean, good access, friendly staff, good prices, and well lit. My only suggestion is having water available- people get thirsty afte... Read More

Great Facility- The Bldg is clean, good access, friendly staff, good prices, and well lit. My only suggestion is having water available- people get thirsty after 6 pm when loading or unloading items. Vending machine could be a n option. Thanks for the professionalism and wonderful customer service.

Great experience with excellent customer service. The manager was very helpful and pleasant. I would recommend this facility to anyone use.

Very nice and super helpful! Happy to have a unit here! Loved getting a tour to find my unit and have step by step walk through

I compared Compass Storage to a couple of other storage units & this was the best deal! You can reserve a unit ahead of time with no credit card down compared t... Read More

I compared Compass Storage to a couple of other storage units & this was the best deal! You can reserve a unit ahead of time with no credit card down compared to a few other competitors. Donnell and Robert both helped me through the process of explaining and showing me everything! Thank you for the great customer service!

Literally the easiest FASTEST process. The staff on the phone and Donnell in person at the location was magnificent!! SO helpful and friendly and really persona... Read More

Literally the easiest FASTEST process. The staff on the phone and Donnell in person at the location was magnificent!! SO helpful and friendly and really personable.

Great customer service!! He was very personable and fast getting me checked in my storage unit!! I would definitely recommend storing your items here!!!! :)

We've been a business customer at this location for 8+ years and could not be much happier with this site. The only issue we've had would be the rent increases... Read More

We've been a business customer at this location for 8+ years and could not be much happier with this site. The only issue we've had would be the rent increases over the years but business is business. The local staff is helpful, friendly, and accessible and seem to attend to all of their customers very well. The lot and site facilities/restroom are always in good/clean condition and we've not once had trouble accessing our units when needed. Great location near the major freeways and a pretty easy in/out layout. Highly recommend for your local storage needs.

I called two self-storage facilities in the area and Compass was the clear winner. On the initial call, all my questions were answered with patience and transpa... Read More

I called two self-storage facilities in the area and Compass was the clear winner. On the initial call, all my questions were answered with patience and transparency – which was reassuring because I’d never rented a storage unit before. And during the site visit, Robert took care to walk us through how to enter the lot, navigate the building and exit. The facility was clean, secure and well lit. And the unexpected delights that made me feel comfortable and confident in my decision were the friendly people we encountered when moving things into the unit and the background music.

Got a new unit today, couldn't have been easier. Staff went above and beyond to get me into a unit I could afford. No fuss, great staff! Thank you!

Robert C was awesome. My sister came to get a storage unit and when we came to bring her stuff back she realized she didn’t need such a large unit so he let h... Read More

Robert C was awesome. My sister came to get a storage unit and when we came to bring her stuff back she realized she didn’t need such a large unit so he let her go down in size making it quick and easy!

Super easy navigating to get a unit. The staff was very helpful and friendly making sure I had what I needed! Highly recommend!

My company has been leasing a unit from this facility for over 5 years. There have been multiple transfers of users and each has gone smoothly. Everyone here is... Read More

My company has been leasing a unit from this facility for over 5 years. There have been multiple transfers of users and each has gone smoothly. Everyone here is always polite and welcoming and very helpful with deliveries I have to my unit. Today I had to switch to a different unit and had no idea where to begin. Donnell went above and beyond and fully answered all of my questions. He laid out all of my options and guided me through the process. Truly grateful for the service I received today, thank you and I will be recommending anyone looking for a facility to you.

Great customer service. Donnell s very helpful and polite guy. Made it simple and easy! Highly recommend

I have used Compass Storage now for a few years and have been very pleased. The gentleman at the front are helpful, assist in my deliveries, and are kind. This ... Read More

I have used Compass Storage now for a few years and have been very pleased. The gentleman at the front are helpful, assist in my deliveries, and are kind. This location is safe, clean, and I have never had an issue with any of my deliveries not being delivered or delivered damaged.

Our company uses Compass Self Storage and they are always great to work with. Making sure our units are safe & always assisting with our deliveries. We recommen... Read More

Our company uses Compass Self Storage and they are always great to work with. Making sure our units are safe & always assisting with our deliveries. We recommend them, 10/10.

Just rented a climate controlled storage unit at Compas Self Storage. Donnell was so helpful explaining everything and showing me units. Great experience!

Coming here is such a plus, I love it!! I have a unit, I loved the experience and help so much from Robert that I brought my grandma in to get her set up with a... Read More

Coming here is such a plus, I love it!! I have a unit, I loved the experience and help so much from Robert that I brought my grandma in to get her set up with a unit and of course Robert helped me out again with that process ?

This facility is very clean and easy to access. The guys at the front desk are also super friendly. Definitely recommend for all storage needs!

Robert was great! Helped me through the whole process, effectively. 100 percent recommend!

Great place to store your items, very clean and maintained, customer service is immaculate! Would recommend this place over and over again

Came in to get the storage and let me tell you, Donell assisted me with my mom and he was amazing. Very professional friendly and personable. I appreciate his ... Read More

Came in to get the storage and let me tell you, Donell assisted me with my mom and he was amazing. Very professional friendly and personable. I appreciate his help and assistance today. Thank you for great customer service!!!

Robert was very helpful in finding a storage unit that suits our needs. Great customer service from him.

Robert & Donnell were great to work with. Professional, kind & accommodating. The facilities are well kept up with and secure. I would recommend Compass Storag... Read More

Robert & Donnell were great to work with. Professional, kind & accommodating. The facilities are well kept up with and secure. I would recommend Compass Storage to anyone looking for storage needs.

Rental experience was great. Staff was helpful (once I figured out the place was open, blame the dark window tint) and units were clean. Availability was scarc... Read More

Rental experience was great. Staff was helpful (once I figured out the place was open, blame the dark window tint) and units were clean. Availability was scarce but I got what I needed.

Robert C. was an amazing manager when ever I had any questions or had any concerns he was always there to help out and when I was told I could leave reviews I h... Read More

Robert C. was an amazing manager when ever I had any questions or had any concerns he was always there to help out and when I was told I could leave reviews I had To make sure people knew this is the place to go and he’s the man for the job.

Great prices and customer service. Robert got me in my new unit and showed me to it. Would rent here again

Was recommended by my mother I’ve ushually gone to uhual storage and overall the prices are better and Coustmer service is amazing. I was helped by Donnell S.... Read More

Was recommended by my mother I’ve ushually gone to uhual storage and overall the prices are better and Coustmer service is amazing. I was helped by Donnell S. And he was very helpful with everything that I thaught I might need and should get.

I have been a customer for many years and through them all the one thing stands out; it is their customer service. Darnel has always been friendly and responsiv... Read More

I have been a customer for many years and through them all the one thing stands out; it is their customer service. Darnel has always been friendly and responsive. I have always received a reply back to my questions and inquiries within 24 hours. He has gone above and beyond to assist me with everything from purchasing a lock to helping me update my payment processing. Whatever it is that he has helped me with, he always comes across as friendly and happy to help. The company is lucky to have such an amazing team member.

Donnell is the absolute sweetest and considerate customer service representative I’ve ever met! He definitely should be manager! He genuinely cares about cust... Read More

Donnell is the absolute sweetest and considerate customer service representative I’ve ever met! He definitely should be manager! He genuinely cares about customers.

I don’t know why I ever used Public Storage. The gentlemen at the desk were helpful and even though I had a reservation they took the time to show me differen... Read More

I don’t know why I ever used Public Storage. The gentlemen at the desk were helpful and even though I had a reservation they took the time to show me different size units to make sure I had the right size. The facility and units were very clean. If you have storage somewhere else give them a call, you won’t regret it.

Love Rob! Super responsive and respectful. Always ready to assist. Clean and well kept store

Great facility, friendly and knowledgeable staff & management. Unlike some of the other storage spaces I've been with, this one holds true with it's claims of c... Read More

Great facility, friendly and knowledgeable staff & management. Unlike some of the other storage spaces I've been with, this one holds true with it's claims of climate controlled. The space is clean and there is never any hassle getting to your unit, and the pricing is very reasonable. Also they carry any packing materials that you might need. All around ??????????

This storage place is pretty much like any typical storage place. My hubby got it years ago. It is huge! It was also quite expensive! He'd had it a very long ti... Read More

This storage place is pretty much like any typical storage place. My hubby got it years ago. It is huge! It was also quite expensive! He'd had it a very long time, and he has a climate controlled unit. The prices go up every six months. I don't like that. Anyway, we went to take out the personal stuff, and gave up the unit to Compass so they could auction off the rest. The proceeds go to the Leukemia foundation. Now that I liked! So did hubby, and now we are out from under a $350+ bill a month! I guess storage units have their place, but I'd rather not have that extra bill.

Very friendly service. Donnell is fantastic! He showed me around, took his time and explained everything, with no rush. Great and clean facility too!

Robert and Donnell are awesome at their jobs! This place has helped me so much in my time moving and storing my items. I highly recommend compass self storage a... Read More

Robert and Donnell are awesome at their jobs! This place has helped me so much in my time moving and storing my items. I highly recommend compass self storage and know that these two representatives deserve huge raises for how much they have done! Thanks again Robert and Donnell for all of your help!

Homeless men live in the units. The people in the office are aware of it and don't do anything about it. There is NO lock on the door going into the building, a... Read More

Homeless men live in the units. The people in the office are aware of it and don't do anything about it. There is NO lock on the door going into the building, and an easily-climbed cinder block wall to get in to the gated parking lot. From there, anyone can get into the building. Last night there was a man hanging out inside with 4 empty 40 oz beer cans, talking to himself and smoking a cigarette. I never felt safe there and I worried about my things that were stored there (we emptied our unit today). Less importantly, the building is filthy - can they not run a mop over the floors once a month? One star for the nice office staff, other than that I would avoid. EDIT TO ADD that there is a blood stain on the inner elevator door that has been there for at least nine years, the entire time we used Compass. No excuse.

Robert and Donnell were very nice and helpful when I needed to switch my unit. Definitely recommend!

I came here because I was not satisfied with the cleanliness and customer service at Public Storage down the street. At the door me and my elderly mother were g... Read More

I came here because I was not satisfied with the cleanliness and customer service at Public Storage down the street. At the door me and my elderly mother were greeted by Robert who held the door open. He then gave us a tour of units for my business. He gave old school customer service. He even pushed my mom in her wheelchair. I would give this place 10 stars if I could.

Jarith walker assisted me this morning with finding my very first storage unit. He made the process very easy and was very friendly. Also cut me a good deal. Ve... Read More

Jarith walker assisted me this morning with finding my very first storage unit. He made the process very easy and was very friendly. Also cut me a good deal. Very satisfied, thanks Jarith!

I have been with Compass self storage for the last 2 years and have been enjoying my time with the company. Robert and Donell have been awesome agents represent... Read More

I have been with Compass self storage for the last 2 years and have been enjoying my time with the company. Robert and Donell have been awesome agents representing the company! They are always helpful and have all the supplies you need at their office for storing and protecting your items during storage! The most efficient process I have been through with a storage facility! Thanks again Robert!

My friend I was sharing the unit with passed away this storage unit refuses to awnsers there phone or give me a call back. I do not recommend this place it's be... Read More

My friend I was sharing the unit with passed away this storage unit refuses to awnsers there phone or give me a call back. I do not recommend this place it's been a few weeks and I still can't get my stuff also I recommend if your a customer to get your stuff out of there between the management and everything that goes on in there you can always contact me for more details on why I would change to a different place or business somewhere else I can give you a list

Mr. Rob was very nice and professional. Storage unit was clean and prices are affordable. Would definitely recommend!!!!!

We moved up here from Louisiana and needed a place to store our things. The person I spoke to was super nice and accommodating. When we downgraded, they made it... Read More

We moved up here from Louisiana and needed a place to store our things. The person I spoke to was super nice and accommodating. When we downgraded, they made it so simple. Would definitely recommend!

The units are nice and clean.As a new customer, signing up, customer service was great.Price fit my budget.Or should I say the introductory price fit my budget.... Read More

The units are nice and clean.As a new customer, signing up, customer service was great.Price fit my budget.Or should I say the introductory price fit my budget. Then, Covid and everything with it. After a few months, the price changed and I didn't receive notice as a heads up. Trying to reach someone at the facility, terrible ?. Good customer service, split, right out the window. Price just went up again, and again no notice.But, that invoice hits my email a week after I pay like clockwork. I think it's really sad how prices go up in negative situations, instead of going down, to look out for the consumer. Without us, you wouldn't have a job, business or company in the first place. But, this is how stores, businesses, companies go out of business. Forgetting why they created their business in the first place, for the consumer, right? Keep it affordable, no matter what.

We've been a business customer at this location for 7+ years and could not be much happier with this site. The only issue we've had would be the rent increases... Read More

We've been a business customer at this location for 7+ years and could not be much happier with this site. The only issue we've had would be the rent increases over the years but business is business. The local staff is helpful and friendly and seem to attend to all of their customers very well. The facilities are always in good/clean condition and we've not once had trouble accessing our units when needed. Great location near the major freeways and a pretty easy in/out layout. Highly recommend for your local storage needs.

Very happy with the price, location and service... having delt with a difficult lady working at my last storage facility the young man (Robert I think) was a br... Read More

Very happy with the price, location and service... having delt with a difficult lady working at my last storage facility the young man (Robert I think) was a breath if fresh air. He was professional and took the time to show me a couple units so that I was renting just what I need and not more. Thanks for the service!

I rented a unit and the price was very good but the interaction with Robert was what sold me. He went out of his way to make sure I understood everything and go... Read More

I rented a unit and the price was very good but the interaction with Robert was what sold me. He went out of his way to make sure I understood everything and got the best priced unit for my needs!!

The lady who worked there once in a while is great but the 2 guys who regularly work there are horrible people kicking people out left and right. I wouldn't hav... Read More

The lady who worked there once in a while is great but the 2 guys who regularly work there are horrible people kicking people out left and right. I wouldn't have any issues and still allowed to keep renting there if I didn't go behind their backs and gone down to the cheaper unit to pay almost half of my monthly payment but I knew they were lying and rented the cheaper unit from the nice lady. But they kicked me out because I moved into the cheaper unit behind their backs.