I just upgraded to a larger unit and Melanie made the experience a piece of cake. She was able to show me the three units I wanted to see, answer all of my ques... Read More

I just upgraded to a larger unit and Melanie made the experience a piece of cake. She was able to show me the three units I wanted to see, answer all of my questions, show me the best place to park, and got the paperwork done in no time at all. Additionally, the space is well-lit, access is easy, and the prices are great!

This storage unit is a piece of trash! The elevators never work, the back doors are always broken and the increase your rent and don’t tell you anything! They... Read More

This storage unit is a piece of trash! The elevators never work, the back doors are always broken and the increase your rent and don’t tell you anything! They are monsters that take advantage of people and add fees on top of fees to take your stuff to sell it !!STAY AWAY FROM THIS PLACE THEY WILL ROB YOU! And i get a reply but when i call the number it sends me straight to voicemail and no one replies they are charging me more fees now because I will be paying and leaving the storage place Finally on Friday and now my rent went from $290 to $407 ! They will rob you ! No lie and say it’s for expenses for the building but the doors still don’t work, flors are still cracked, clueing is still leaking into my storage if I may add and still I have to pay almost half my rent to get my things out of their robbing thieving hands! SAVE YOURSELF go any where else !

This storage unit is a piece of trash! The elevators never work, the back doors are always broken and the increase your rent and don’t tell you anything! They... Read More

This storage unit is a piece of trash! The elevators never work, the back doors are always broken and the increase your rent and don’t tell you anything! They are monsters the take advantage of people and add fees on top of fees to take your stuff to sell it !!STAY AWAY FROM THIS PLACE THEY WILL ROB YOU! And i get a reply but when i call the number it sends me straight to voicemail and no one replies they are charging me more fees now because I will be paying and leaving the storage place Finally on Friday and now my rent went from $290 to $407 ! They will rob you ! No lie and say it’s for expenses for the building but the doors still don’t work, flors are still cracked, clueing is still leaking into my storage if I may add and still I have to pay almost half my rent to get my things out of their robbing thieving hands! SAVE YOURSELF go any where else !

First time renter. Mel attended to me, helped me with securing a Penske truck too. I m very happy with how easy the process was.

The staff at compass was helpful, patient and friendly. They took the time to explain the options and helped me find a solution that fit my needs. Highly recomm... Read More

The staff at compass was helpful, patient and friendly. They took the time to explain the options and helped me find a solution that fit my needs. Highly recommend.

Young lady that helped went above and beyond to get us the vehicle we were looking for. Soft spoken well mannered and got us our desired result. A true asset to... Read More

Young lady that helped went above and beyond to get us the vehicle we were looking for. Soft spoken well mannered and got us our desired result. A true asset to your company!

Jay was very patient with us in helping decide which storage unit we wanted. He took his time in showing us the many different units in each building over the c... Read More

Jay was very patient with us in helping decide which storage unit we wanted. He took his time in showing us the many different units in each building over the course of two different days and helped us navigate which area would be best for our needs. Thank you Jay for your top notch customer service!

Great customer service and the place is clean, so far they are awesome. I just moved in so I hope they don’t jack the rates up after a few months like the las... Read More

Great customer service and the place is clean, so far they are awesome. I just moved in so I hope they don’t jack the rates up after a few months like the last place.

The staff is very polite and knowledgeable. I have had no issues with the facility. I would recommend this facility over others I have used for storage.

jay was very nice & very helpful he showed me all the unit sizes I wanted to see he helped me get in rent the space and get out in a timely manor. I would recom... Read More

jay was very nice & very helpful he showed me all the unit sizes I wanted to see he helped me get in rent the space and get out in a timely manor. I would recommend Compass Self Storage to family and friends

This is my first time renting a storage unit, and I couldn't be more pleased with the experience. Melanie was incredibly helpful and made the entire process smo... Read More

This is my first time renting a storage unit, and I couldn't be more pleased with the experience. Melanie was incredibly helpful and made the entire process smooth and easy. Her friendly and professional attitude made a big difference. Highly recommend!

Rented a unit here today. Melanie gave us great customer service! The neighborhood is quiet. It’s not too busy or crowded. I think they offer a free truck for... Read More

Rented a unit here today. Melanie gave us great customer service! The neighborhood is quiet. It’s not too busy or crowded. I think they offer a free truck for your move when you rent a unit, but I suggest verifying that info first just to be sure. It’s a reasonable and local storage space. There is even a dog park across the street.

Mel the manager, Jay the GM, Simerrah the DS trainer were INCREDIBLY helpful helping resolve past issues and getting me a new unit.

Save yourself the trouble! Not only do they not have a locksmith! But they never answer the phone, and ignore emails! I have been trying to cancel my account an... Read More

Save yourself the trouble! Not only do they not have a locksmith! But they never answer the phone, and ignore emails! I have been trying to cancel my account and yet they still continued to keep the account open even when a formal email was sent to cancel.

The Staff was very friendly, the place was easy to navigate and get into. They had carts available which was great for us because we were moving heavy equipment... Read More

The Staff was very friendly, the place was easy to navigate and get into. They had carts available which was great for us because we were moving heavy equipment, and their loading bays were great and fit out H-Haul easily. The process to apply was easy and straightforward as well.

First and foremost, i’ve been using Compass storage for over eight years. The customer service provided by the team at Compass Storage is outstanding. From th... Read More

First and foremost, i’ve been using Compass storage for over eight years. The customer service provided by the team at Compass Storage is outstanding. From the moment I contacted them, they were attentive, friendly, and highly professional. They patiently listened to my storage needs and offered me the best solutions tailored to my requirements. Their prompt responses and willingness to go the extra mile to ensure customer satisfaction left me thoroughly impressed!

I love using them. Second time getting space here when I needed. Affordable and good service

Lace is clean staff is nice will continue to rent here whenever I need storage and would recommend

I'm a return customer. Excellent experience. Reese was amazing and super helpful!

Reese was incredibly helpful and made this process extremely smooth and quick. She is friendly and informative and made us very comfortable with our decision to... Read More

Reese was incredibly helpful and made this process extremely smooth and quick. She is friendly and informative and made us very comfortable with our decision to store our belongings here. Thank you Reese!

Customer service is good and friendly so I think it's gonna be a nice experience working with you guys ?

Melanie was very sweet, helpful, and informative. She walked me through every step of the way and went out her way to find me the most reasonable prices. I trul... Read More

Melanie was very sweet, helpful, and informative. She walked me through every step of the way and went out her way to find me the most reasonable prices. I truly appreciate how much she valued my patronage. I highly recommend there storage services.

Fiancé and I were looking for a last minute storage unit and they came in clutch. Amazing customer service from the minute we walked in. The young lady who h... Read More

Fiancé and I were looking for a last minute storage unit and they came in clutch. Amazing customer service from the minute we walked in. The young lady who helped us showed us a few units prior to making the commitment with them. She answered all our questions and was extremely understanding of our situation.

Reese is wonderful at the front desk and the unit will be just perfect. Love the covered load in dock.

Front desk was super friendly, helpful and accommodating to our needs. Currently recommended!

Clean facility in a good location. The staff members are friendly and helpful. There are hand trucks available for usage.

I paid for a storage unit today and the receptionist was diligent in guiding me through with the correct size for my personal belongings. Thank you

First and foremost, i’ve been using Compass storage from weather eight years. The customer service provided by the team at Compass Storage is outstanding. Fro... Read More

First and foremost, i’ve been using Compass storage from weather eight years. The customer service provided by the team at Compass Storage is outstanding. From the moment I contacted them, they were attentive, friendly, and highly professional. They patiently listened to my storage needs and offered me the best solutions tailored to my requirements. Their prompt responses and willingness to go the extra mile to ensure customer satisfaction left me thoroughly impressed!

I love the staff and convenience of this facility. I would highly recommend this place to anyone who needs storage space!

Super convenient location off the Parkway. It’s more affordable than others in the area but an incredible deal if you’re comparing it to JC or other close e... Read More

Super convenient location off the Parkway. It’s more affordable than others in the area but an incredible deal if you’re comparing it to JC or other close enough areas where space is at more of a premium.

Melanie was very sweet, helpful, and informative. She walked me through every step of the way and went out her way to find me the most reasonable prices. I trul... Read More

Melanie was very sweet, helpful, and informative. She walked me through every step of the way and went out her way to find me the most reasonable prices. I truly appreciate how much she valued my patronage. I highly recommend there storage services.

Work with a lady Named Reece over at Compass storage , couldn’t be more pleased on how simple and fast was it to secure a storage unit . Thanks . I would high... Read More

Work with a lady Named Reece over at Compass storage , couldn’t be more pleased on how simple and fast was it to secure a storage unit . Thanks . I would highly recommend them to Anybody looking to store items in there secure and video monitored facility.

My experience with Campass, was easy and seamless! Amaris Montgomery was full of great information and made it simple for me! Just wanted to thank her a good as... Read More

My experience with Campass, was easy and seamless! Amaris Montgomery was full of great information and made it simple for me! Just wanted to thank her a good assist!

This place is great and convenient (right around the corner, in the neighborhood), and has great variety of different size storage spaces! Staff was professiona... Read More

This place is great and convenient (right around the corner, in the neighborhood), and has great variety of different size storage spaces! Staff was professional and helpful, as I was helped out by Ms. Melanie whom was very professional and nice! Will highly recommend this place to everyone as the prices are very reasonable also!

Melanie and Reese were The sweetest people ever! Helped me through my process of Moving with ease of Mind . THANK YOU LADIES ?????

The storage facility recently experienced a flood that was at least 1 - 2 feet high (my guess). It affected the entire first floor and thus damaged so many peop... Read More

The storage facility recently experienced a flood that was at least 1 - 2 feet high (my guess). It affected the entire first floor and thus damaged so many people's personal belongings. I threw out at least half of my furniture. I don't think the management handled this with the care and urgency it required, seeing that people lost A LOT of stuff, and the emotional toll it takes to see your personal belongings gone. Although the staff on the reception were nice, but not all of them were professional enough to handle an issue like this. Offering a free bin collection and one month off to move to another unit on the next floor was not enough, and the way one of the junior managers communicated it like they were already doing a lot was really frustrating. There was barely any clear communication to their plans. I was informed last minute, by accident, that they were moving us all to the second floor. It was just a total mess and the staff are ill equipped from a managerial perspective, and with no resources I assume. I don't understand why we weren't provided with bins inside the facilities, or proper trash bags, and anything else we needed. The staff were trying their best but unfortunately it wasn't enough for people who had ALL their belongings outside of their units trying to figure out what to do with all the damage, the wet units, and the mold. The facilities are not up to standard, and it's located in a flood zone, so watch out. If you don't have another choice, I would advise to rent on the 2nd floor and make sure you pay for insurance.

Melanie was the best! Extremely helpful and explained everything very thoroughly. Made you feel comfortable. Thank you for your service Mel!

Staff is very friendly and professional. Took us on a tour and explain all details needed. Good price and great location. Will recommend

The staff is the best ! I know because I've had several units with Compass for over three years. They will work with you and make sure you're a happy customer. ... Read More

The staff is the best ! I know because I've had several units with Compass for over three years. They will work with you and make sure you're a happy customer. I will refer them to others.

Staff was very nice , polite and efficient. Really felt like they cared about me and my items. This is my 2nd time renting from them, I went to other places rha... Read More

Staff was very nice , polite and efficient. Really felt like they cared about me and my items. This is my 2nd time renting from them, I went to other places rhat may have been cheaper by a few pennies but the other storage companies were dirty and bug infested so I came back. Satisfied customer!!!

I had a great experience at this location. Reese was very helpful & made my transition with moving very easy. She also was able to make me laugh. Really great c... Read More

I had a great experience at this location. Reese was very helpful & made my transition with moving very easy. She also was able to make me laugh. Really great customer service & maybe made a friend.

The rep at the front desk, I think her name was Reese. She was really amazing. She had a great attitude, she was professional and very helpful. She made my Comp... Read More

The rep at the front desk, I think her name was Reese. She was really amazing. She had a great attitude, she was professional and very helpful. She made my Compass experience a good one

Reese was fantastic! She informed us of everything, she was kind , patient and very informative! Prices are wonderful which was so helpful! Would definitely rec... Read More

Reese was fantastic! She informed us of everything, she was kind , patient and very informative! Prices are wonderful which was so helpful! Would definitely recommend this place to our friends and family!

We were in need of a storage unit for use the following day. We worked with Reese who asked some simple questions about what we planned to store and recommended... Read More

We were in need of a storage unit for use the following day. We worked with Reese who asked some simple questions about what we planned to store and recommended units. After seeing two, we decided to go with a wider unit to accommodate our needs. Reese was great and walked us through the process—we were in, had a unit, and out—within an hour. Excellent service and customer assistance!

Reese was very pleasant on helping my family & I get a storage that best fit our budget. Customer service was very good, any questions we had she answered with ... Read More

Reese was very pleasant on helping my family & I get a storage that best fit our budget. Customer service was very good, any questions we had she answered with details to make sure we were going to be provided with the best service.

Reece in the management office made my move in a breeze. She gave me a tour, showed me different units, and explained everything thoroughly. The units could be ... Read More

Reece in the management office made my move in a breeze. She gave me a tour, showed me different units, and explained everything thoroughly. The units could be better lit, and there’s one elevator that’s waiting for repair, but otherwise there’s easy access in and out and the facility seems to be well maintained and pretty clean.

Melanie was super helpful in securing a unit that would fit our business needs. She showed us multiple options and found the best one for us. The time she took ... Read More

Melanie was super helpful in securing a unit that would fit our business needs. She showed us multiple options and found the best one for us. The time she took with us and the patience she showed are really appreciated. Great customer service.

I recently visited this storage facility with a coworker to put some items in the storage unit the company rents while there we realized we didn’t have the ke... Read More

I recently visited this storage facility with a coworker to put some items in the storage unit the company rents while there we realized we didn’t have the key . While waiting for someone to cut the lock I went to the office which was some ways from the unit we rent I have a bladder problem which causes me to have to use the bathroom urgently when I switch temperatures “ going from outside to inside “ etc. when I reached the office I politely asked if they had a public restroom mrs medina told me they didn’t have a restroom I informed her of my urgent situation and responded do you have and employee bathroom I could use since the remote location of the storage facility would not allow to go to another location to use a restroom and could she make and exception she replied arrogantly we don’t have any bathrooms. I said what do you use during your work shift she said she doesn’t use the bathroom the other male employee said he goes home to use it and laughed since my need to use the bathroom wouldn’t allow me the luxury to engage in any further dialogue I rushed outside to to find somewhere to relieve myself before I urinated on myself I look right and left for a secluded spot I found what appeared to be and abandoned loading dock since I saw trash and over growth having no other choice I darted and urinated when I came back in she began to yell about where I used the bathroom and then proceeded to call the cops this was a ridiculous for her to have no compassion for my situation the cops came gave me a summons and according to him the first he ever had to give out and told how ridiculous this lady was being . In this climate of political unrest I’m glad I got 2 officers who treated me with respect and patience but as a Blackman I was so scared this could have been a bad situation the restroom act aka Ally’s law was established to prevent these types of embarrassing incidents i would not recommend this business to anyone. It’s obvious the management is in unethical uneducated and prejudiced against people of color because the only reason I can think of for her to act so aggressively is because of my skin and the way I was dressed since we we’re moving equipment

Loved everything about my experience. Reese was informative and extremely helpful. She even had an unruly customer she was dealing with when I came in. She kept... Read More

Loved everything about my experience. Reese was informative and extremely helpful. She even had an unruly customer she was dealing with when I came in. She kept her composure and remained very professional. Thank you Reese!

Service was friendly and fast. I had no problems renting or moving in and the staff is very helpful. Moving is stressful so this this was a welcome relief. I'll... Read More

Service was friendly and fast. I had no problems renting or moving in and the staff is very helpful. Moving is stressful so this this was a welcome relief. I'll highly recommend renting a space here.

Came in, got great customer service from Melanie. Got a unit in the location I wanted Melanie checked and my first month is half off. They do get you with a sur... Read More

Came in, got great customer service from Melanie. Got a unit in the location I wanted Melanie checked and my first month is half off. They do get you with a surprise administration fee so watch out. Over all it was a good transaction.

First ever storage experience, quick and easy online application and lease signing. Women in the office are very helpful, excellent customer service and clean f... Read More

First ever storage experience, quick and easy online application and lease signing. Women in the office are very helpful, excellent customer service and clean facilities.

Outstanding and overwhelming service. Knowledgeable and super friendly representatives. Reese is a pleasure to work with and very professional.

Very helpful and understanding… the girls in the office really did the best to accommodate my need in funding the size unit I needed..

The women work here represent the company very well, they are professional and pleasant and always willing to help with any questions I have

I’ve been a renter since 2016. Staff has been consistently easy to deal with throughout the years. Today I needed to consolidate two units. Reese was exceptio... Read More

I’ve been a renter since 2016. Staff has been consistently easy to deal with throughout the years. Today I needed to consolidate two units. Reese was exceptionally helpful and informative. I’ve recommended Compass before and would do so again.

Staff is friendly, coporative, and works with you ! My things are safe, and secure and the rates are great ! Would recommend this storage to anyone.

Reasonable price and staff is very helpful staff. Compass is the right place if you just want to be left alone and not bother at self storage.

Excellent Service! Very friendly and professional. Storage units are spacious, clean and easily accessible. Prices are reasonable and security on the premise ma... Read More

Excellent Service! Very friendly and professional. Storage units are spacious, clean and easily accessible. Prices are reasonable and security on the premise make you feel safe.

Thank you Melanie! It was super easy and efficient working with Compass Self Storage. Facility was easy to find and very clean and well lit. I was able to find... Read More

Thank you Melanie! It was super easy and efficient working with Compass Self Storage. Facility was easy to find and very clean and well lit. I was able to find a ground floor 15x20 unit with a loading dock on short notice. Best of all Melanie was a pleasure to work with and helped me find some promotions that helped reduce the cost. I have a had an excellent experience and happy that they support the Leukemia and Lymphoma society.

Reese greeted me with a smile, very polite and resourceful. Walked me around to make sure I knew exactly where my unit was located. My storage door has been bro... Read More

Reese greeted me with a smile, very polite and resourceful. Walked me around to make sure I knew exactly where my unit was located. My storage door has been broke for a week and fell on my head. I did inform staff very apologetic and took $50 off my next month bill .I arrive today 7/17/2022 I saw a mouse and a roach in my storage room I advised Reese and she will put in order for an a exterminator . I ended up renting another unit to make sure they weren’t anymore bugs mouses or rodents . People are living there , cooking food and just a lot of unsanitary things which is probably what is causing it . But I appreciate Reese and all her help so very much but she had limits that she cant fulfill so I knew to reach out to you guys . Thanks

The service is like no other storage company I’ve ever used. Everything was explained to me in full and I felt completely comfortable with making my decision ... Read More

The service is like no other storage company I’ve ever used. Everything was explained to me in full and I felt completely comfortable with making my decision by choosing compass as my new storage family. I fully recommend anyone who’s searching for storage space.

Staff was excellent, friendly and knowledgeable. This is my first time getting a storage unit and they made the process so easy and smooth. Can’t wait to reco... Read More

Staff was excellent, friendly and knowledgeable. This is my first time getting a storage unit and they made the process so easy and smooth. Can’t wait to recommend this place to friends.