Self Storage Units on Hamilton Ave. Cincinnati, OH

They get no stars for me the staff that worked there stole everything expensive from my ex storage and then quit smh never got any money back or anything and th... Read More

They get no stars for me the staff that worked there stole everything expensive from my ex storage and then quit smh never got any money back or anything and the police were no help

Seth was amazing and efficient. Also get professional service

the guy helped me out with last minute storage when it was time to go and made sure I was happy with the bend I got thanks

Kahdim gave me a genuine good vibe and made everything simple and understandable. Definitely need more people like him with great energy and knowledge

Customer service was on point. He took the time to explain and show the units that were available to me. Everything went smoothly and I would recommend this com... Read More

Customer service was on point. He took the time to explain and show the units that were available to me. Everything went smoothly and I would recommend this company. But access is denied after 10, if you’re a night owl, like me, this could be a slight issue.

Clean, nice and super affordable! Highly recommend.

Had a great experience this man keeps this property clean

great place quick and easy uhaul rental will come back

Staff where very respectful and helpful in getting me a storage locker at a reasonable price.

Praise. The. Lord Courtney Burchell and Khadim Faye. Thankyou. Very. Much. Call. Reminds. The. Payment. Work. With. All. The. Client. Thankyou. Compass S... Read More

Praise. The. Lord Courtney Burchell and Khadim Faye. Thankyou. Very. Much. Call. Reminds. The. Payment. Work. With. All. The. Client. Thankyou. Compass Self Storage. Bryant Chris. Dies. They. Job. Well. And. Customer service. Always. Explain. And. Thankyou Have. A. Bless Day continue keep everyone in my prayers ????

The representative were very helpful and informative. I would recommend this storage location to others

This is the best place for storage and they very professional and it’s a very safe place cameras everywhere Moustapha was very kind and professional gave me b... Read More

This is the best place for storage and they very professional and it’s a very safe place cameras everywhere Moustapha was very kind and professional gave me best deal lot of peace of mind ?

The person I spoke to was helpful and knowledgeable, and the prices were better than other places I had checked.

They are raising the prices after storing. This place is Getting to be to very expensive and seems to be taking advantage of people being homeless or in need fo... Read More

They are raising the prices after storing. This place is Getting to be to very expensive and seems to be taking advantage of people being homeless or in need for storage and raising prices! Prices have rised tremendously and we are homeless....! It hasn't even been a whole year yet for my things to be stored at this place. My things been here sense April 2023 and I'm feeling trapped and stuck already in this situation of no home. It's getting harder and more complicated then I expected to get out of being homeless and keeping my things safe and stored at this location. I beg for Mercy on our lives and I'm so hurt that families are going threw these rough timings. Storage places like this location should be very ashamed of taking advantage of people that already had a deal before raising the price of a garage. It's hard to find a home already and trying to gather the money for this storage and other expenses like a hotel and gas money and food with kids is a huge impact in our lives! I fear that this place would get so high that I will eventually loose my things. This place should be ashamed of taking full advantage of people in need for there things by tremendously raising the price!

They are raising the prices after storing. This place is Getting to be to very expensive and seems to be taking advantage of people being homeless or in need fo... Read More

They are raising the prices after storing. This place is Getting to be to very expensive and seems to be taking advantage of people being homeless or in need for storage and raising prices! Prices have rised tremendously and we are homeless....! It hasn't even been a whole year yet for my things to be stored at this place. My things been here sense April 2023 and I'm feeling trapped and stuck already in this situation of no home. It's getting harder and more complicated then I expected to get out of being homeless and keeping my things safe and stored at this location. I beg for Mercy on our lives and I'm so hurt that families are going threw these rough timings. Storage places like this location should be very ashamed of taking advantage of people that already had a deal before raising the price of a garage. It's hard to find a home already and trying to gather the money for this storage and other expenses like a hotel and gas money and food with kids is a huge impact in our lives! I fear that this place would get so high that I will eventually loose my things. This place should be ashamed of taking full advantage of people in need for there things by tremendously raising the price!

Khadijah was quick to move me in… he was busy but found time helping me out with my move in process and showing me the facility and unit.. great customer serv... Read More

Khadijah was quick to move me in… he was busy but found time helping me out with my move in process and showing me the facility and unit.. great customer service!!!

Jennifer was very knowledgeable , patient and helpful during my visit. All employees I spoke with were extremely friendly and helpful.

The experience was great it was fast courteous and informative and i was able.to get exactly what I needed at pretty good price as well.

Barbara was very professiona and has great customer service. She gave us all the information we needed and showed us options before we decided on a unit.

You guys are very nice and professional. I am appreciative of your great service. Thank you

Heaven Needham at the front desk has been an absolute life savor !!! She is the kindest person I’ve ever had the pleasure of meeting ! She helped us so much a... Read More

Heaven Needham at the front desk has been an absolute life savor !!! She is the kindest person I’ve ever had the pleasure of meeting ! She helped us so much and made us moving houses a breeze ! This women deserves every promotion , pay raise , or recognition in the world for how amazing she’s been !

Heaven is such an amazing and helpful person! You can tell she truly cares about the people that come into her store Tahbk you Heaven!

Christopher was very kind, professional and accommodating, especially in this extremely hot water, thans compass, also I will be renting a unit

Had my stuff there less than two weeks and robbed of everything i owned. The police wh arrived at the scene said they have had so many break ins at this place a... Read More

Had my stuff there less than two weeks and robbed of everything i owned. The police wh arrived at the scene said they have had so many break ins at this place and they’ve been trying to get this facility to increase security measures for the last couple years. This storage facility does not genuinely care about the clients. They face no consequence or pay no money if someone is robbed so they do nothing about the problem but tell you to take it up with the insurance. Very poor kept as well. Only good thing about this place is the nice ladies in the office . Very pleasant but wish they would’ve told me about this theft issue before hand. Would not recommend storing your personal items at this place. 0/10.

Called 3 days in a row, left messages, the call center sent emails…I dropped my wallet and wanted to know if anyone turned it in. If this is how they choose ... Read More

Called 3 days in a row, left messages, the call center sent emails…I dropped my wallet and wanted to know if anyone turned it in. If this is how they choose to handle the situation then I would never do business with them especially storing or caring about any of my possessions. Avoid this location at all costs. They can’t even return a call after leaving messages for 3 days as well as their call center e-mailing them. Very poor service; and they should be ashamed!!!!

Michelle N. A wonderful experience so so friendly and very professional Just makes it so pleasant to work with excellent customer service

Heaven and Mechelle, at the Compass location were great in assisting me to find the correct vehicle for my one-way rental to MS.

Excellent customer service. I felt welcomed the moment I entered the door. Very easy layout and of complex and very helpful with materials I needed for moving.

Friendly service, fast service, great customer service. Heaven and Mechelle are 2 Great employees??

They need new management they don't answer the phone nor do they call customers back had to call another compass so they could call the manager on her personal ... Read More

They need new management they don't answer the phone nor do they call customers back had to call another compass so they could call the manager on her personal line to answer the phone. The manger is trash

Heaven and mechelle provided excellent service . Very uplifting & positive energy’s and they both made me feel every comfortable !

Jen and Heaven were so nice and professional took care of me quickly a huge improvement from the other girl

Horrible place to store your personal items, they frequently get robbed and have little security cameras to help get your stuff back.. DO NOT COME HERE!!!

I didn't even want to give it a one star. The service has been poor since day one. Them first off entering my account information incorrectly. Putting a lock on... Read More

I didn't even want to give it a one star. The service has been poor since day one. Them first off entering my account information incorrectly. Putting a lock on my door that wasn't supposed to be there. No one ever answers the phone so you are forced to go in person. They lie about correcting their mistakes. Had them put in writing and they still didn't honor it said the lady who wrote it left. I wouldn't recommend you use their services. Poor customer service

Heaven at the front desk was so sweet and helpful. I was having a hard day and came in irritated but she was so patient and took care of me quickly! 10/10

Heaven at the front desk was very nice and helpful. She mad the process easy and quick. Very satisfied with this company

Everyone here was nice and professional I was able to get in easy and efficiently at all times my unit was clean and all my items were kept safe Thank You!!!

Made reservations for 9:30a no one was here until a 10:30a, major inconvenience! Considering I had to pay movers by the hour!

Great location and customer service. I have two setups here and the area is extremely well kept!

Praise. The. Lord Kelly and Heaven Thankyou. For. The rental. Truck. And. Services continue Keep Everyone in Prayers attention. To. Owner you. Have. Great wor... Read More

Praise. The. Lord Kelly and Heaven Thankyou. For. The rental. Truck. And. Services continue Keep Everyone in Prayers attention. To. Owner you. Have. Great workers. Loves. To. Help. People. Need. A. Raise. Paid. Vacation Thankyou. Have. A. Bless. Day From Pastor Craig

Great customer service!!! The ladies made sure I had the proper sized unit to fit my storage needs!

Very nice and welcoming employees. Kelly and Becky are awsome employees. Keep up the great Customer service.

GREAT staff! i was able to reserve a unit online, it was a simple process, easy to use interface. unfortunately the unit i reserved was too small for my needs, ... Read More

GREAT staff! i was able to reserve a unit online, it was a simple process, easy to use interface. unfortunately the unit i reserved was too small for my needs, spoke with the rep in the office and was able to upgrade my unit with no problems, she was very nice and helpful, was in and out in less than 10min, ill always use compass for my storage needs.

Kelly, the office manager, is awesome! From the beginning to end she was the most polite and helpful person that I ever had for customer service. I highly recom... Read More

Kelly, the office manager, is awesome! From the beginning to end she was the most polite and helpful person that I ever had for customer service. I highly recommend Compass Self Storage.

Kelly is nothing but amazing. She went above and beyond on for me in my time off need. I will forever come to this storage if I’m ever in need. She is the bes... Read More

Kelly is nothing but amazing. She went above and beyond on for me in my time off need. I will forever come to this storage if I’m ever in need. She is the best hands down. Couldn’t have asked for a better experience. Thanks so much.

It has been an amazing experience! Kelly was extremely helpful and kind throughout the whole process! I couldn’t recommend compass enough with people like Kel... Read More

It has been an amazing experience! Kelly was extremely helpful and kind throughout the whole process! I couldn’t recommend compass enough with people like Kelly who truly care about their customers!

Kelly, the office manager is awesome! From the start she was nothing but professional and helpful. Very informative and knowledgeable about the property. Everyt... Read More

Kelly, the office manager is awesome! From the start she was nothing but professional and helpful. Very informative and knowledgeable about the property. Everything I expected was beyond my expectations and Kelly is a very great asset to this property, she’s a huge asset to the company. Five stars Kelly! As long as Kelly is there they have my business forever!

Kelly helped me and my boyfriend get a uhaul and she was insanely sweet! She explained everything to us perfectly and answered all of our questions. I would hig... Read More

Kelly helped me and my boyfriend get a uhaul and she was insanely sweet! She explained everything to us perfectly and answered all of our questions. I would highly recommend!

I used the storage unit multiple times over the years but I won't be back. I was charged for a month of storage after I had already closed the unit. I have made... Read More

I used the storage unit multiple times over the years but I won't be back. I was charged for a month of storage after I had already closed the unit. I have made MULTIPLE attempts to get this resolved but no on will return my call which is very unprofessional.I just want my money refunded! ***Well I tried to call your district manager and left MULTIPLE MESSAGES and not once have they returned my call. I work with customers and I at least call my customers when they have a concern. Never again will I use your company.

It is definitely a storage space. There are different sizes and rates available. They raise the price every 6 months. When I started I was paying around $150. N... Read More

It is definitely a storage space. There are different sizes and rates available. They raise the price every 6 months. When I started I was paying around $150. Now I am at 180 dollars and headed to 200 on my next rate hike. Not happy about that. The site is clean and well secured. I guess that's what I'm paying for. It's a storage site.