Jenifer was awesome! My, Mom had issues and needed extra special help? Jenifer went above and beyond! And she was very polite and patient! Words can't say enou... Read More

Jenifer was awesome! My, Mom had issues and needed extra special help? Jenifer went above and beyond! And she was very polite and patient! Words can't say enough I truly felt blessed and thankful for the help from Jennifer! Thank you Jennifer!

I rented a truck from the Compass Self Storage location in Cleveland to help move into our new house. Jennifer was unbelievably helpful and professional. We had... Read More

I rented a truck from the Compass Self Storage location in Cleveland to help move into our new house. Jennifer was unbelievably helpful and professional. We had some issues with truck availability but she quickly resolved them and went above and beyond with customer service. She turned what could’ve been a difficult day into an easy one and we were able to get everything moved on time. Definitely recommend if you need to rent a truck.

Jennifer's experience and expertise is amazing! Walked me through the process of picking my unit/ space! Very easy to talk with!

Jennifer was the best person I have ever worked with. Set me up with a unit in no time at all. 10/10 experience!

Trey was great very informative and patient. My experience was pleasant from over the phone to even in person. Great experience!

Convenient, affordable, clean. Great customer service from Tre. Very satisfied with my choice. Would recommend to anyone in need of storage space in Downtown Cl... Read More

Convenient, affordable, clean. Great customer service from Tre. Very satisfied with my choice. Would recommend to anyone in need of storage space in Downtown Cleveland.

Lauren was super helpful and very nice. He was professional and represented Penske well he need a raise thank you again I would definitely use your service in t... Read More

Lauren was super helpful and very nice. He was professional and represented Penske well he need a raise thank you again I would definitely use your service in the future

Lauren and Trey were awesome!!! Would want everyone to have the same amazing experience we had at Compass! Great service and superior security.

Trey assisted me with everything, explained everything in detail and super friendly. Great customer service

I showed up to grab a package from the Amazon lockers one minute before closing, and the desk staff was extremely kind to me and let me grab it. I'm in town for... Read More

I showed up to grab a package from the Amazon lockers one minute before closing, and the desk staff was extremely kind to me and let me grab it. I'm in town for a conference and the gentleman even helped me find my way back to the convention center quickly. You guys are awesome and really saved the day for me. Thank you.

Manager Lauren was a delight to work with. Very kind, funny, and helpful. Fantastic customer service. Will definitely come again in the future!

Manager Lauren was a delight to work with. Very kind, funny, and helpful. Fantastic customer service. Will definitely come again in the future!

They’ve been great here. My unit was too big for what I had left in storage and they let me move to a smaller cheaper unit days after I owed on the big one at... Read More

They’ve been great here. My unit was too big for what I had left in storage and they let me move to a smaller cheaper unit days after I owed on the big one at no extra charge

Great facility. Tray was super helpful and the storage units are clean and easy to access. Would definitely recommend!

Jeff was courteous quick and very efficient. Thoroughly explained everything in great detail. His promptness confirmed my decision to rent storage unit

We rented a Penske truck from the Cleveland downtown location. Trey is professional, punctual and friendly. We had a smooth and pleasant rental experience. High... Read More

We rented a Penske truck from the Cleveland downtown location. Trey is professional, punctual and friendly. We had a smooth and pleasant rental experience. Highly recommend!

Walked in and a gentleman was there who quickly offered to assist me with picking up my Amazon packages. I can’t remember his name but, he mentioned he is onl... Read More

Walked in and a gentleman was there who quickly offered to assist me with picking up my Amazon packages. I can’t remember his name but, he mentioned he is only there once a week. Thanks for your help!

Customer service at my location (Superior Avenue, Cleveland Ohio) is always top tier. They really care about the experience that you have while renting the uni... Read More

Customer service at my location (Superior Avenue, Cleveland Ohio) is always top tier. They really care about the experience that you have while renting the units and I appreciate that. I had to rent an additional unit recently due to my expanding business and the entire process took 10 minutes tops. Great conversation, clean environment and very dependable storage facility. I have been here a few years and I don't plan on relocating any time soon.

Very clean, modern, and friendly employees. They also have Amazon delivery lockers. Tray at the front desk is helpful.

Trayell took his time and was superlative in his customer service. Made an awful situation where my apartment was flooded a little bit better. Also provided s... Read More

Trayell took his time and was superlative in his customer service. Made an awful situation where my apartment was flooded a little bit better. Also provided some delicious restaurant reviews. Highly recommend.

The manager, Lauren, is super kind and very helpful. The facility feels clean and safe. Definitely recommend.

Great self storage, super clean, climate controlled, friendly and competent personnel. They also have (pricey) supplies to sell on-site in case you forgot anyth... Read More

Great self storage, super clean, climate controlled, friendly and competent personnel. They also have (pricey) supplies to sell on-site in case you forgot anything. True one stop shop for storage, convenient and central location as well.

Lauren was so great! I would definitely trust him to help us out again!

Tray was very helpful and support during our rental needs. Thanks again! Will be back if storage is needed!

Extremely friendly and accommodated our need to rent a locker for just the day! Would highly recommend.

Great customer service, it was nice and easy to get everything set up.

Great experience. Jeff assisted in my selection of a storage unit for my company. Very happy with my decision.

Jeff was great! He helped me move my big tv to my storage. Thanks Jeff!

Very good customer service was very helpful pleasant and explain everything in great detail.

Jeff is awesome had us comfortable and knowledgeable. Made reservation enjoyable

Very professional and the associates were more than willing to go above and beyond in answering all My questions . It’s great to see

This was the easiest check in and storage process. I’m new to the Cleveland area and Tray and Lauren were incredibly welcoming and were so helpful with the wh... Read More

This was the easiest check in and storage process. I’m new to the Cleveland area and Tray and Lauren were incredibly welcoming and were so helpful with the whole process and ensuring that I had everything set to go for my move from day one. I’m super grateful for their assistance it’s everything and making it a seamless process

Recently rented a unit and wanted to thank Trey for his fantastic customer service and all-around positivity. After visiting several other options for climate-... Read More

Recently rented a unit and wanted to thank Trey for his fantastic customer service and all-around positivity. After visiting several other options for climate-controlled storage in the area, my family and I chose Compass Self Storage because of the location, features of the facility, and the wonderful customer service.

Great service. I am employee and the employees there are always very helpful when I have questions about a delivery to that location. I've also heard from custo... Read More

Great service. I am employee and the employees there are always very helpful when I have questions about a delivery to that location. I've also heard from customers how much they enjoy using this location.

Trayell was very friendly and helpful. Great customer service which made the process very easy.

Tray and Lauren were awesome, they helped me immediately solve my issues. I love them and would definitely go here to rent a unit.

Trey was excellent. Very professional. Very polite. Very knowledgeable. Enjoyed speaking with Loren also. Great guys.

Great experience! Very helpful to find the lockers and retrieve package. Safe location.

Tray is always so helpful and friendly. He makes the process quick and painless. I highly recommend this location.

Great customer service. Trey was awesome!!! Clean facility. Everything you could ask for and more in a storage facility. Will definitely be a repeat customer!

Trey was awesome! So very helpful and friendly throughout the whole process! Thank you so much!!

Great people. They were accommodating and provided great customer service. Special shout out to Lorn and Trey!

Very helpful. Made pick up and return simple. Trae was great. Will be back.

Loran was extremely helping today with getting our unit. Friendly, and explained everything perfectly. Made it super easy. Thanks for the help

Lauren was very kind; however, there were a couple of things to note. We received the truck at half a tank of gas when we should have received it full. There we... Read More

Lauren was very kind; however, there were a couple of things to note. We received the truck at half a tank of gas when we should have received it full. There were also damages to the Penske truck when we picked it up, and Lauren promised us he would mark them down so we would not be penalized. He did not do that and when we dropped it off we were told we had to pay for the damages. Thankfully, they took our word for it, but if they had not been so kind, we would have been fined. If you get a Penske truck from here, document any and all damages or you will get fined!

Lauren was very kind; however, there were a couple of things to note. We received the truck at half a tank of gas when we should have received it full. There we... Read More

Lauren was very kind; however, there were a couple of things to note. We received the truck at half a tank of gas when we should have received it full. There were also damages to the Penske truck when we picked it up, and Lauren promised us he would mark them down so we would not be penalized. He did not do that and when we dropped it off we were told we had to pay for the damages. Thankfully, they took our word for it, but if they had not been so kind, we would have been fined. If you get a Penske truck from here, document any and all damages or you will get fined!

Lauren and Tray are attentive and professional. This location is my business go-to rental truck facility for over 4 years now. Highly recommend.

This is a great place to rent a storage unit. I have rented a unit here over two separate summers for my son who is a college student in Cleveland. The customer... Read More

This is a great place to rent a storage unit. I have rented a unit here over two separate summers for my son who is a college student in Cleveland. The customer service is excellent. They help you choose the right size unit and touch base with you when your invoice is due if you are not setup on autopay. The move out process is very simple and uncomplicated. I would strongly recommend this location of Compass Self Storage.

The guys here are very personable and amazing!!! If you have any storage needs these guys are the people you wanna see! Ask for Lauren he’s the best of the te... Read More

The guys here are very personable and amazing!!! If you have any storage needs these guys are the people you wanna see! Ask for Lauren he’s the best of the team!!!!!

Lauren was amazing to work with and answered any questions I had! It was such a easy experience to set everything up 10/10

Super friendly staff. Very clean. Highly recommended if you’re a pathological hoarder like me ?

Used for Amazon locker pickup...first time so needed assistance and Lauren was super helpful and friendly. Easy convenient location too.

Lauren the area manager is the BOMB! So understanding, supportive, and kind during an extremely stressful moving period. USE COMPASS! You will not regret it! Th... Read More

Lauren the area manager is the BOMB! So understanding, supportive, and kind during an extremely stressful moving period. USE COMPASS! You will not regret it! The facility is clean, well-maintained, and the parking ramp is very large and efficient!

Amazing and friendly customer service, and a very secure facility make this place a must-visit location. Thanks so much to Tray for his incredible service!

I would really recommend this location, Trey and Lauren helped helped me get a truck and we’re very pleasant. Thank you so much

I was searching for a reasonable and close storage to store my things and found this one. When I came in I met Lauren who explained everything to me and help me... Read More

I was searching for a reasonable and close storage to store my things and found this one. When I came in I met Lauren who explained everything to me and help me pick adequate storage.Very Helpful and attentive to my needs.Very clean storage place. I’m going to recommend to all my friends and family.

Lauren had excellent customer service, was very respectful and helpful with getting us a great deal on a storage unit. Highly recommended great company! Again t... Read More

Lauren had excellent customer service, was very respectful and helpful with getting us a great deal on a storage unit. Highly recommended great company! Again thank you so much for the warm welcoming experience!

I had a great experience here! Super easy rental experience, amazing service, convenient location. It's got everything going for it.

Tray at the desk was very professional and proficient. Amazing customer service. He's definitely an asset to your company.

Jeff was really sweet and went above and beyond to ensure that my move-in was comfortable. Excellent service!

Very enjoyable experience, super helpful and courteous!! Felt very comfortable

My things were stored for 2 years you have great service and also y'all assist me with different things that I needed and a few times I forgot my codes and afte... Read More

My things were stored for 2 years you have great service and also y'all assist me with different things that I needed and a few times I forgot my codes and after checking my ID if y'all gave me the codes to my storage area which helped a great deal and thank you for the good customer service

The service is really wonderful. I am truly grateful to Tyrus. I felt comfortable and more at ease with him being there! The place was immaculate and I was worr... Read More

The service is really wonderful. I am truly grateful to Tyrus. I felt comfortable and more at ease with him being there! The place was immaculate and I was worried about rodents there but again, Tyrus put me at ease again and he has excellent customer service skills. I give your service over all and with Tyrus being there an A+. Belinda McDermott

Great customer service!!!! Unit was clean and spacious with a tremendous savings!! I will be using all the time if needed, I recommend!!

Trayell was very professional, and helped me with all of my storage questions. I'm moving and never used a storage unit before, so I was a little overly parano... Read More

Trayell was very professional, and helped me with all of my storage questions. I'm moving and never used a storage unit before, so I was a little overly paranoid storing stuff at any various locations.

The setup was easy and they were very friendly. The storage room looks good with cameras all over the place.

Trey and Lauren did a great job helping me purchase a storage unit. They answered all my questions and were very patient.

Wonderful staff and easy move-in! 100% recommend to anyone looking for storage in downtown Cleveland.

This place is great. The temperature is cool all around and it’s not hot at all. The elevator is very quick and efficient so that made it a lot easier to brin... Read More

This place is great. The temperature is cool all around and it’s not hot at all. The elevator is very quick and efficient so that made it a lot easier to bring everything to the unit. The units are very spacious. I highly recommend this place to anyone who needs some storage space.

What a great company! Lauren at the front was super kind and helpful with both moving in and out of the storage unit. Would recommend!

Excellent customer service! Quick and everything explained well, very friendly and thorough. Good prices too. Will return!

Friendly staff, I used the Amazon drop off service. The staff took our number and called once our package arrived (we really needed it quickly). They didn't nee... Read More

Friendly staff, I used the Amazon drop off service. The staff took our number and called once our package arrived (we really needed it quickly). They didn't need to do this, it was a really nice gesture. I would not hesitate to use their other storage products with this high level of customer service.

They have excellent service as a first time customer I had a wonderful experience, moving here from New York was stressfull wondering where I’d store my extra... Read More

They have excellent service as a first time customer I had a wonderful experience, moving here from New York was stressfull wondering where I’d store my extra items and luckily I found you guys. You have a lifetime customer you guys rock especially lauren

Nice clean storage facility right in heart of downtown Cleveland. Air-conditioned facility, kind , efficient and professional ownership. Easy parking. Great ... Read More

Nice clean storage facility right in heart of downtown Cleveland. Air-conditioned facility, kind , efficient and professional ownership. Easy parking. Great views of city from facility. Prices are very comparable to other a like facility's. While checking out this business, take a walk through downtown. Plenty of nearby places to eat and or grab a refreshing beverage. Weekends are great time to visit. Don't hesitate, check this storage facility out today and then enjoy a day downtown Cleveland. Very close access to highway also.

Truly the best storage staff. Always willing to help and stop what they are doing to assist. They go above and beyond to make sure you’re happy.

Love compass self storage on 15th Superior. Very clean work with you... Manger (Lauren)there is so wonderful. Everytime I move I came here and they worked with ... Read More

Love compass self storage on 15th Superior. Very clean work with you... Manger (Lauren)there is so wonderful. Everytime I move I came here and they worked with me.. Great communication the whole nine yards... So if you want your stuff safe this is the placento come to... Ask for Lauren when you call.

I came because I needed to store few things and I couldn’t be happier with both, the service and the amazing storage units that they have! The entire team was... Read More

I came because I needed to store few things and I couldn’t be happier with both, the service and the amazing storage units that they have! The entire team was extremely helpful and nice in assisting me in all my needs, showing me different units until I found the right one for me and finding the best rates for me. Their communication was great at all times, calling checking up on my date of arrival, etc to ensure they had everything ready to go. And the units are super clean and secure, couldn’t be happier I found such a great storage space!

We went here not having many expectations. That being said, we left feeling so satisfied with the customer service we received it was unbelievable. Lauren was a... Read More

We went here not having many expectations. That being said, we left feeling so satisfied with the customer service we received it was unbelievable. Lauren was amazing and extremely helpful in explaining the company as well as their process. The storage units themselves are extremely well kept and clean with easy access. I honestly cannot believe how happy I was with the service we received and will be recommending it to any students or friends who need storage in the area.