Self Storage in Hamilton, OH

Bill has always been very helpful, he was very polite and courteous during my mother’s storage unit being up for auction. Instead of just auctioning off her u... Read More

Bill has always been very helpful, he was very polite and courteous during my mother’s storage unit being up for auction. Instead of just auctioning off her unit, he called and called and tried to do everything to save it for her. She suffered from mental health and he was always very sympathetic. I appreciate COMPASS and will recommend to everyone!

Good interaction with Bill on renting a 10 x 10 unit. Reasonable cost and very convenient to our location. We are renting a unit to store things as our house is... Read More

Good interaction with Bill on renting a 10 x 10 unit. Reasonable cost and very convenient to our location. We are renting a unit to store things as our house is prepared to be listed for sale.

Bill was very helpful and friendly. The uhaul system was down and Bill made phone calls to ensure that we received exceptional customer service. Even tho we had... Read More

Bill was very helpful and friendly. The uhaul system was down and Bill made phone calls to ensure that we received exceptional customer service. Even tho we had to go old school and do our rental by paper, Bill made the experience just as nice as having up to date technology... Technology, you either Love it or Hate it. Thank you Bill

This is a great well kept facility. Bill has been a wonderful help in assisting with our needs on site. Very friendly.

Bill in the front office was extremely helpful and friendly. He was also very accommodating and patient. He worked around my schedule with ease. Very polite.

AVOID THIS PLACE IF YOURE LONG TERM!! I get that a company has to make money but the price gouging here is absolutely disgusting. They raised my rent SIX times ... Read More

AVOID THIS PLACE IF YOURE LONG TERM!! I get that a company has to make money but the price gouging here is absolutely disgusting. They raised my rent SIX times WITHOUT warning over the term of my two year rental. And then when you go on their site, my exact unit was renting for $114. Yet I was being charged $258. I asked why and he straight up said that it's cause they don't want people here for longer than three months. So they continue to raise the rent until the person moves. Absolutely ridiculous. Then they said I'm welcome to get that price of $114 if I move all of my stuff into the unit DIRECTLY NEXT TO MINE that was the same exact size. Like what?! Just avoid these scam artists. Companies like this that exploit their customers should be outed and shamed. I'm tired of the greed and money grabbing. Enough is enough. I have the receipts and screenshots to prove everything but apparently I can't upload it here.

Gus was amazing and very efficient. He answered all my questions and completed everything with me in a professional and timely manner. I was able to book a van ... Read More

Gus was amazing and very efficient. He answered all my questions and completed everything with me in a professional and timely manner. I was able to book a van and storage space for a very reasonable price much lesser than I thought. Great customer service and I will use them in the future if I need to.

Bill is thee go to man!! I had some issues, but he worked out and got me a unit with amazing prices!! Check him out!!

Bill is thee go to man!! I had some issues, but he worked out and got me a unit with amazing prices!! Check him out!!

Bill was very hospitable, efficient, and knowledgeable. We were able to get our units very quickly and without hassle. Also at a better price than what we are p... Read More

Bill was very hospitable, efficient, and knowledgeable. We were able to get our units very quickly and without hassle. Also at a better price than what we are paying now.

I received great service at Compass Self Storage. I was able to easily reserve a storage space, as well as a moving truck, and the employee assisting me made su... Read More

I received great service at Compass Self Storage. I was able to easily reserve a storage space, as well as a moving truck, and the employee assisting me made sure that I had everything that I needed. I was very satisfied with the whole experience!

Bill was very helpful with the process of finding a unit big enough to store my belongings. He's very professional and knowledgeable.

That guy really nice and helpful and he helped us through the entire process very smoothly Everything was clean and ready to go

The process was quick and thorough. The attendant gave me all information and an accurate estimate. The truck was clean and ready to use. Great service and easy... Read More

The process was quick and thorough. The attendant gave me all information and an accurate estimate. The truck was clean and ready to use. Great service and easy online return!

Great rate and prices. First class customer service. Will definitely tell family and friends about this place

Easy quick process. Great customer service? Clean establishment as well

Bill was super helpful. Definitely recommend. Easy fast informative experience.

Great people made signing up etc so easy for new people like us who were so tired from moving.

Bill was amazing. Left Cube Storage due to sharp rusted latch I was cut on. This facility is clean, organized, well managed and full service. Highly recommended... Read More

Bill was amazing. Left Cube Storage due to sharp rusted latch I was cut on. This facility is clean, organized, well managed and full service. Highly recommended!!

This is my favor location. I have been coming here for years and I am always ? satisfied. Costumer service here is great. You will never go wrong with this loca... Read More

This is my favor location. I have been coming here for years and I am always ? satisfied. Costumer service here is great. You will never go wrong with this location.

I have family ad friends that have been doing business with this location for many years. The manager Bill has gone so far and beyond any expectations we could ... Read More

I have family ad friends that have been doing business with this location for many years. The manager Bill has gone so far and beyond any expectations we could ever have imaged. From day one he has been extremely helpful and courteous . We refer everyone Him and they also have the same opinion as everyone we know. He is Def a major asset to compass storage and we only wish we had employees like him. We are very thankful for all the years of such dedicated service he provides.

I have family ad friends that have been doing business with this location for many years. The manager Bill has gone so far and beyond any expectations we could ... Read More

I have family ad friends that have been doing business with this location for many years. The manager Bill has gone so far and beyond any expectations we could ever have imaged. From day one he has been extremely helpful and courteous . We refer everyone Him and they also have the same opinion as everyone we know. He is Def a major asset to compass storage and we only wish we had employees like him. We are very thankful for all the years of such dedicated service he provides.

I didn’t find a truck available but I was amazed by Michelle’s customer service skills. She searched and found a truck for me at another location in the sys... Read More

I didn’t find a truck available but I was amazed by Michelle’s customer service skills. She searched and found a truck for me at another location in the system and even provided her assistance in booking a reservation. I left her desk happy and satisfied. I will recommend anyone in need of a U-Haul moving truck to go to this location. Flavier

Bill was extremely helpful and went above and beyond with getting me set up for a storage unit. Facility is very secure. Highly recommend getting a storage unit... Read More

Bill was extremely helpful and went above and beyond with getting me set up for a storage unit. Facility is very secure. Highly recommend getting a storage unit at this facility!

Bill was amazing! Best customer service I’ve had in awhile, super polite and kind and knowledgeable. I can tell this place wouldn’t be the same without him!... Read More

Bill was amazing! Best customer service I’ve had in awhile, super polite and kind and knowledgeable. I can tell this place wouldn’t be the same without him! ??

Great customer. Helped with estimates on moving and very helpful with our storage options.

The service rep identified my needs and directed me to my best two options allowing me to make the best decision. No BS just genuinely good service. Thanks for ... Read More

The service rep identified my needs and directed me to my best two options allowing me to make the best decision. No BS just genuinely good service. Thanks for making me feel like you wanted my business.

My sister & I have been working with Bill Utzinger at the Compass Self Storage facility on Princeton Glendale Road, Hamilton Ohio. Bill has been friendly, cour... Read More

My sister & I have been working with Bill Utzinger at the Compass Self Storage facility on Princeton Glendale Road, Hamilton Ohio. Bill has been friendly, courteous and extremely helpful during my sister’s storage time frame. He’s a devoted employee who really likes his job. He helped my sister with suggestions with her storage area and couldn’t have been nicer to both of us. She is still using the facility and feels comfortable keeping her property stored there. Kathy Minton

Extremely accommodating and easy to work with. Wonderful service from Bill who helped with our storage and U-Haul rental.

The Property Manager Bill, is SUPERB! I've had ALOT of interaction with him for one year. I've had my unit since 2009. I had my account set up with auto pay. ... Read More

The Property Manager Bill, is SUPERB! I've had ALOT of interaction with him for one year. I've had my unit since 2009. I had my account set up with auto pay. However, last year my bank account was hacked and I forgot to update my bank account info. I received a lockout notice and I called Bill. He worked with me to get my payments current. A few months later, I stopped into the office to let Bill know I would be closing the unit sometime soon. Due to alot of health issues, I knew I could not clean out my unit and he told me there were a couple of junk haulers/movers that he knew. About a week later, he called and provided me with their contact information. I dont know what I would have done without Bill's help this year! I means so much when you know someone actually cares about their customer! The only complaint I have is that Compass needs to keep their current customers in mind when making financial & marketing decisions. We are the bread & butter of your business. The constant price increases was a hard pill to swallow. $300 a month?! I truly understand the business concept of getting new business and keeping your units occupied. Ultimately, someone has to make up for the new business promo's. However, consider promotions for your current customer base. That's how we know you TRULY value our business.

It was a flawless and seamless process from walk through to setting up rental. The staff was extremely friendly and knowledgeable.

Bill went above and beyond for us and our two units and our truck rental that we used for the move . Need more people like him when it comes to customer servic... Read More

Bill went above and beyond for us and our two units and our truck rental that we used for the move . Need more people like him when it comes to customer service. Thanks Bill from us and our family.

Excellent customer service and great communication skills. BILL AND BECKY took really great care of me. They are awesome managers.

Excellent customer service and great communication skills. BILL AND BECKY took really great care of me. They are awesome managers.

Compass you should be aware that the manager "on-site" is not promoting your business. I looked online to rent a parking spot. The lady through the call cente... Read More

Compass you should be aware that the manager "on-site" is not promoting your business. I looked online to rent a parking spot. The lady through the call center suggested I go look at the parking spots so I could see what I would be renting because it was my first time renting a spot from anywhere. I go to the location on Tuesday 11/8/22 at approximately 1 p.m. and the office door was locked but really loud music was coming from inside the office. I walk around to see if I could see anyone. Then I called the number on the door. It was the call center. She had the manager call me back. He does and says "you must be the one that called during my 5 minute lunch." I was actually there for approximately 25 minutes before I left and ended my call with the call center and I was already in Sharonville by the time he called back. Then he says " the company wants me to rent more spaces but I can't. I have boats and everything else here even though it shows that I have parking." He was very rude during the whole conversation because I called in on him. Luckily I found a better company called Public Storage on East Kemper Rd. Very friendly. I feel bad for Compass with that type of an employee.

I would just like to say that the customer service here and absolutely fantastic. Big thumbs up to Kelly Sutherlin. Very nice lady and very kind and polite.

This place is always efficient and very friendly and helpful. Quick set up for unit also. Becky(I think was her name) was new with the company and did an AMAZI... Read More

This place is always efficient and very friendly and helpful. Quick set up for unit also. Becky(I think was her name) was new with the company and did an AMAZING job! Thx??

Looked at a few other places but was so relieved I came across Compass the GM Bill Utzinger was amazing! He was very professional, friendly and let us know ever... Read More

Looked at a few other places but was so relieved I came across Compass the GM Bill Utzinger was amazing! He was very professional, friendly and let us know everything we needed to know, showed us around two different units and helps us work through what we needed. I feel great knowing my things are protected and would highly recommend renting from them. They also have truck rentals if needed. Go see Mr. Utzinger and tell him I sent you and trust me you will be as pleased as I am!

Great place Gm Bill Utzinger at 9343 Princeton Glendale Rd. Is a awesome guy great help and experienced sales person would recommend to anyone #GoCompass ???

This is my first time renting a storage unit. All the staff is extremely helpful and answers all of my questions without hesitation. Shoutout to Bill who went a... Read More

This is my first time renting a storage unit. All the staff is extremely helpful and answers all of my questions without hesitation. Shoutout to Bill who went above and beyond to accommodate my needs! The prices are the best that I’ve seen and I would recommend Compass to anyone!

I called to inquire if I could park my vehicle here while I rented a U-Haul for the day. Guy that answered the phone was courteous and not only answered my que... Read More

I called to inquire if I could park my vehicle here while I rented a U-Haul for the day. Guy that answered the phone was courteous and not only answered my question, but quickly got me setup up with a truck for the following day. Pick-up was fast and efficient, returned after hours. Overall happy with the service from this experience.

I have been at Compass storage for about five years now and the starting price for my unit was $65. It seems like every time I turn around they raise the price ... Read More

I have been at Compass storage for about five years now and the starting price for my unit was $65. It seems like every time I turn around they raise the price $10. The lady that ran it before these new people had me move my stuff to another storage unit so I could get a lower the price. Now I am up to $130 a month. It's time to clean out my stuff and say goodbye to compass Storage.