Great experience with Compass Self Storage! Reasonable pricing and top notch customer service! Highly recommended!

The manager at this facility is Kesley Lewis. She is unprofessional and incompetent! She has horrendous customer service skills and she is very bad at her job! ... Read More

The manager at this facility is Kesley Lewis. She is unprofessional and incompetent! She has horrendous customer service skills and she is very bad at her job! It’s too bad because the storage factory itself is nice, however if management is bad there is no way to tolerate the situation!

We had a great experience, zero issues and they even let us cancel our lease with a grace day so we didn’t have to pay a full month!

Chase was the best help in finding the perfect storage for us. He helped us in a timely manner and answered all of our questions with confidence.

Chase has been very helpful in setting up the unit real quick. All the staff members are extremely helpful .

Smooth process and very friendly. Unit is perfect size and clean. Safe location by local airport. Highly recommend!

The staff here is very knowledgeable about the property and willing to help or accommodate as much as they can. This is a large property with many types of sto... Read More

The staff here is very knowledgeable about the property and willing to help or accommodate as much as they can. This is a large property with many types of storage spaces to fit your needs. I wish I found this place a long time ago!

Painless experience with Chase. Very professional and really took not time to get me set up. Great price and reasonable for my situation. Definitely would recom... Read More

Painless experience with Chase. Very professional and really took not time to get me set up. Great price and reasonable for my situation. Definitely would recommend and refer people here!

I've been looking for a property like this and found myself wandering around Frisco in search of what I needed. I came across Compass Self Storage in McKinney ... Read More

I've been looking for a property like this and found myself wandering around Frisco in search of what I needed. I came across Compass Self Storage in McKinney and was greeted by the two managers, Gary and Chase. Gary was very knowledgeable about the property when showing me around and answered all my questions. He articulated the history of the property and it's policies very well. Chase was also very knowledgeable and personable. I can't say enough about how smooth the entire process was. Compass Self Storage will set you in the right direction ?

Update: It’s only been 2 months since I moved into a unit here, and today I received a notice that my rate is already going up. So much for a potential semian... Read More

Update: It’s only been 2 months since I moved into a unit here, and today I received a notice that my rate is already going up. So much for a potential semiannual hike. Came to Compass today and was helped by Gary. Can’t say enough about him. Super articulate and helpful!!

Called this morning and talked to Chase and he answered our questions so we came in to check what spots were available. It was a very quick and easy process to ... Read More

Called this morning and talked to Chase and he answered our questions so we came in to check what spots were available. It was a very quick and easy process to rent a spot. Chase was very helpful and courteous.

I had a great experience renting a storage unit here and the customer service was awesome. The units are clean and very secure and the prices are very reasonabl... Read More

I had a great experience renting a storage unit here and the customer service was awesome. The units are clean and very secure and the prices are very reasonable.

Amazing experience getting a unit here. Gary is that dude and helped make sure everything was seamless and simple! I strongly recommend Compass if you’re need... Read More

Amazing experience getting a unit here. Gary is that dude and helped make sure everything was seamless and simple! I strongly recommend Compass if you’re needing a storage unit and be sure to ask for Gary!

Mr Gary is super efficient and friendly! We came in an out in just a few mins. And he found a great unit that will be super convenient for us. We appreciate the... Read More

Mr Gary is super efficient and friendly! We came in an out in just a few mins. And he found a great unit that will be super convenient for us. We appreciate the great customer service received here! Highly recommended!

Great folks! Extremely helpful and accommodating. I would definitely recommend them for your storage needs. We use them for trailer storage and could not be hap... Read More

Great folks! Extremely helpful and accommodating. I would definitely recommend them for your storage needs. We use them for trailer storage and could not be happier!

Gary and Sally will get you taken care of! Recommend to anyone looking to store long or short term. Have been here for a few months and just moved to a bigger u... Read More

Gary and Sally will get you taken care of! Recommend to anyone looking to store long or short term. Have been here for a few months and just moved to a bigger unit with a seamless transition, plan to stay.

Great self storage location! Staff is super friendly and helpful. It was very easy getting signed up for a RV parking spot.

Couldn’t be happier! Been shopping storage unit rates and facilities bc I’m planning on leaving Public Storage. Public Storage sucks you in with initial low... Read More

Couldn’t be happier! Been shopping storage unit rates and facilities bc I’m planning on leaving Public Storage. Public Storage sucks you in with initial low monthly rates and then a few months in they jack up your rates a little bit each month! It’s insane. Came to Compass today and was helped by Gary. Can’t say enough about him. He’s the nicest man and super articulate and helpful!! Thank you Gary for saving me from Public Storage :)

Be very careful when signing up for a storage unit here, they are very warm and welcoming when we sign up, but do not tell you how frequently they raise rents. ... Read More

Be very careful when signing up for a storage unit here, they are very warm and welcoming when we sign up, but do not tell you how frequently they raise rents. They raise rent by 10-15% every 3-4 months. Their strategy is to get you signed up and once you have moved all your belongings inside the storage, keep raising the rents every 3 months clearly knowing that you can't move all your stuff out now, very deceitful. When someone questions, their one liner standard answer is...its corporate decision and we have no say in this. Also, they force you to leave a positive review while signing up knowing well that you would never do that in a couple months staying with them. STAY AWAY!

Excellent Customer Service. Very Kind, Friendly and Accommodating. Most definitely would recommend. I have used many storage facilities in my years and this o... Read More

Excellent Customer Service. Very Kind, Friendly and Accommodating. Most definitely would recommend. I have used many storage facilities in my years and this one ranks at the top.

Great customer from Gary and the entire team! Helped me out even though they were closing. Got me into the unit with no problem and gave me 50% off the first mo... Read More

Great customer from Gary and the entire team! Helped me out even though they were closing. Got me into the unit with no problem and gave me 50% off the first month. Highly recommend.

Great service, very nice staff. Moved everything at last minute and then my niece surprised me and rented a truck a month later and they helped her when she emp... Read More

Great service, very nice staff. Moved everything at last minute and then my niece surprised me and rented a truck a month later and they helped her when she emptied the two units. I highly recommend this storage business. 5++ stars.

This storage facility is amazing. The management group Gary, Sally and Chase are the best around. They make sure you are taken care of. Highly recommend them ov... Read More

This storage facility is amazing. The management group Gary, Sally and Chase are the best around. They make sure you are taken care of. Highly recommend them over cube smart or any other storage facility.

Wonderful experience from beginning to end. Gary was super professional and terrific to work with. The rates were very competitive as well, I recommend this bus... Read More

Wonderful experience from beginning to end. Gary was super professional and terrific to work with. The rates were very competitive as well, I recommend this business wholeheartedly!

Our family has used Compass storage for a number of years and have always enjoyed outstanding customer service. The facility is always clean and they are very p... Read More

Our family has used Compass storage for a number of years and have always enjoyed outstanding customer service. The facility is always clean and they are very polite and courteous. I would highly recommend them for anyone needing storage space.

A few of my friends have storage spaces here and I was in need of one so I came in looking for a storage space for a vehicle. The staff were super helpful and v... Read More

A few of my friends have storage spaces here and I was in need of one so I came in looking for a storage space for a vehicle. The staff were super helpful and very friendly! The location is super clean and very accessible. The prices are very competitive and a good value, in my opinion. I came away very satisfied, and will definitely recommend them to anyone!

Very friendly and professional service! All of my family members having been storing their belongings here for years. Such a convenient location close to all of... Read More

Very friendly and professional service! All of my family members having been storing their belongings here for years. Such a convenient location close to all of our homes too.

Gary was excellent and his manager was as well. They made the process easy and appreciate that!

Office staff very knowledgeable, Gary Assisted with locating the right size space for me and my family needs. Thank you Compass

Super fast service. Got registered online and Gary got me taken care of and showed me where to go and how to access everything!

Gary helped us. Very good customer service. We will look forward to working with him.

Chase was super helpful for a first time storage lease. Much appreciated!

Very friendly staff and very knowledgeable. My experience was excellent from the day I called to the day I toured the storage facility. I highly recommend this ... Read More

Very friendly staff and very knowledgeable. My experience was excellent from the day I called to the day I toured the storage facility. I highly recommend this place

Gary is a Rockstar!!! Excellent customer service!! You should definitely come here!!

Gary and Chase are very professional, but also friendly. They take good care of the property & tenants.

I've rented 5 units here. Gary & Chase are great. They always make the process smooth & take excellent care of the property & tenants. Highly recommend.

Gary and the team were great! Very clean property, and unit was great. Stored 3100 sqft worth of life items with room to spare.

Chase and Gary are outstanding people. I thought they were the owners from the way they treated us. Military friendly and honest place to rent at. Thank you guy... Read More

Chase and Gary are outstanding people. I thought they were the owners from the way they treated us. Military friendly and honest place to rent at. Thank you guys Al

Chase and Gary are outstanding people. I thought they were the owners from the way they treated us. Military friendly and honest place to rent at. Thank you guy... Read More

Chase and Gary are outstanding people. I thought they were the owners from the way they treated us. Military friendly and honest place to rent at. Thank you guys Al

This storage is excellent, very friendly and helpful. They have a lot of options in size for cover units and outside space for boats, RVs and Jetski.

Gary the manager is awesome. He is super friendly and helpful. Sally is super sweet and will guide you every step of the way once you pick out a unit. Will defi... Read More

Gary the manager is awesome. He is super friendly and helpful. Sally is super sweet and will guide you every step of the way once you pick out a unit. Will definitely tell anyone I know who needs a storage unit to rent from here!!!

Needed a unit quick and Chase got me setup and ready to go, keys in hand within 15 minutes. Extremely happy so far. Thanks again.

Staff here are extremely pleasant and inviting. Quick and fast process. In and out in no time. I would definitely recommend this place for anyone’s storage ne... Read More

Staff here are extremely pleasant and inviting. Quick and fast process. In and out in no time. I would definitely recommend this place for anyone’s storage needs!

Gary was great in setting my rental up. Sally was hustling getting my unit clean and ready for me. They have already exceeded my expectations. The grounds are i... Read More

Gary was great in setting my rental up. Sally was hustling getting my unit clean and ready for me. They have already exceeded my expectations. The grounds are immaculate. Very professional. Chase was exceptional also. I now have 3 units and they are utmost professional from start to finish.

A great facility at a good price with the security you expect and unexpectedly helpful staff members! We rented an extra large unit to store our household goods... Read More

A great facility at a good price with the security you expect and unexpectedly helpful staff members! We rented an extra large unit to store our household goods while the new home was being built but it’s time to move. We’re even a bit sad to let the unit go! Sally, Gary and Chase have been nothing but a pleasure to work with.

Best storage unit experience I’ve ever had, Chase made things very easy throughout the entire process. I originally selected Compass because it was close to m... Read More

Best storage unit experience I’ve ever had, Chase made things very easy throughout the entire process. I originally selected Compass because it was close to my house, but now I’ll seek them out in the future based solely on Chase’s efforts. From a customer service perspective, I can’t recommend them higher!

I have had a various units at Compass Self Storage over the last couple of years. I had used other self storage companies before coming here. This Compass is my... Read More

I have had a various units at Compass Self Storage over the last couple of years. I had used other self storage companies before coming here. This Compass is my favorite. The staff makes all the difference. Chase, Gary and Sally are all fantastic. My most recent unit was nearly effortless on my part. Gary recommended a unit for what I was storing. Chase handled it over the phone when I called in to rent it that day. I like that I can access my unit any time. Coming in from Houston at 2 am with a trailer load of things is no problem. The property is well kept. You can always find Sally working to keep the property clean, organized, maintained and safe. She's painting numbers, outlining spots, changing bulbs and picking up trash. She's always working on something. Another time when I was storing my motorcycle and a car under covered parking, she recommended the spot to get so that I could secure my bike a certain way to prevent theft. So, I choose to drive the extra mile and possibly pay a little more for storage, but it's worth it to me for the quality of service I get.

We are very pleased with the facilities. They are clean and well maintained. From my observation this is primary due to Sally. She is always there to help and ... Read More

We are very pleased with the facilities. They are clean and well maintained. From my observation this is primary due to Sally. She is always there to help and navigate us through any issues we might have. She is a 5 Star employee!

We started our storage journey right before "snowmageddon 2021" and had a horrible experience at another storage unit company. We quickly moved out of there an... Read More

We started our storage journey right before "snowmageddon 2021" and had a horrible experience at another storage unit company. We quickly moved out of there and moved into Compass storage and have been here until today. Compass has been so kind, informative, and professional. We HIGHLY recommend them and are so thankful we found them to use while we needed it.

Staff was super friendly and helpful. From reservation, to booking the rental, Chase kept in touch, answered my questions, and made the process easy. I even got... Read More

Staff was super friendly and helpful. From reservation, to booking the rental, Chase kept in touch, answered my questions, and made the process easy. I even got a personal tour to my spot with follow back out the gate so I knew exactly where everything was. This facility is clean and appears well maintained. The price is competitive and it's easy to get to.

This is hands down the nicest most well monitored storage facility I have ever seen! Ms. Sallie and her adorable fur baby Ollie will be there for anything you n... Read More

This is hands down the nicest most well monitored storage facility I have ever seen! Ms. Sallie and her adorable fur baby Ollie will be there for anything you need anytime you need anything or have any questions. The grounds here are well maintained and monitored 24 hours a day, 7 days a week so you will never have to worry about your property being safe or feeling safe on the property during non peak hours. Thank you Ms. Sallie and Ollie for all your hard work!

Compass Self Storage in McKinney on Virginia not only has great rental unit prices but the staff it extremely knowledgeable, helpful and friendly. Not only are... Read More

Compass Self Storage in McKinney on Virginia not only has great rental unit prices but the staff it extremely knowledgeable, helpful and friendly. Not only are they physically in the office when you need someone but they actually answer the phone when you call. They are many levels above other storage places I have had as their property is spacious, clean and well maintained. Keep it up Compass Self Storage!!!

I was searching for a storage unit that was responsibly priced and close to home. After reading the positive reviews I called and talked to the manager Chase. H... Read More

I was searching for a storage unit that was responsibly priced and close to home. After reading the positive reviews I called and talked to the manager Chase. He was super friendly and helpful. Getting the unit set up was a very easy process. I couldn't be happier!